Job Description

Advanced Escalation Support Engineer

What You’ll Bring:

• Bachelor’s Degree or equivalent experience.
• Experience working with AWS based deployments.
• Working knowledge of AWS Cloud Services.
• Strong knowledge of Linux CLI along with use of BASH, Python and Powershell.
• Working knowledge of Microsoft Exchange, Active Directory, GPO, DNS and Office365.
• Basic knowledge of SQL.
• Good understanding of Networking and TCP/IP troubleshooting.
• Strong knowledge of HTTP/S, SMTP, DNS, LDAP and TLS protocols.
• Experience working with SSL certificate chains and trusts.
• Excellent communication and time management skills.
• Strong communication skills with experience in effectively communicating technical concepts to both technical and non-technical stakeholders.
• Experience of working with Atlassian Products, in particular JIRA and Confluence.
• Display ownership and accountability behaviours.
• Proven ability to always display a customer centric approach.
• Experience of working in a SaaS/Cloud environment, ideally within in the Cybersecurity space.
• Experience of supporting an Enterprise level global customer base.