Job Description

• Gurugram, Haryana, India

Job Summary: We are seeking a highly motivated and detail-oriented Business Analyst to join our Delivery and Configuration Team. The ideal candidate will play a critical role in ensuring the successful delivery and configuration of our solutions to clients, ensuring that our platform meets their specific needs and requirements. This position requires a blend of analytical skills, project management capabilities, and a strong understanding of technical configurations.

Key Responsibilities:

Client Engagement:

• Collaborate with the client success team to gather and document their requirements.
• Conduct detailed business analysis to understand client needs and translate them into technical specifications.

Solution Delivery:

• Work closely with the development team to ensure accurate implementation of client requirements.
• Oversee the configuration and customization of the VMock platform to align with client specifications.
• Ensure timely and successful delivery of solutions, meeting quality standards and client expectations.

Project Management:

• Manage multiple projects simultaneously, ensuring they are delivered on time and within scope.
• Develop project plans, timelines, and milestones, and monitor progress against them.
• Coordinate with cross-functional teams to ensure seamless delivery and configuration processes.

Testing and Quality Assurance:

• Develop and execute test plans to ensure the functionality and performance of delivered solutions.
• Identify and resolve any issues or discrepancies during the testing phase.

Documentation and Training:

• Create comprehensive documentation for configurations, processes, and delivered solutions.
• Provide training and support to clients on using the VMock platform effectively.

Continuous Improvement:

• Identify opportunities for process improvements and contribute to the development of best practices.
• Stay updated with industry trends and advancements to enhance the delivery and configuration processes.

Skills & Qualification:

• Bachelor’s degree from top DU colleges.
• 0-2 years of work experience in business analysis, data analysis, research etc.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to engage effectively with clients and internal teams.
• Business Acumen: Having business smartness coupled with strong understanding of business concepts.
• Computer Skills: Proficiency in word processing, spreadsheets (excel) and PowerPoint.
• Initiative: Ability to work with limited supervision within a team with high-level of individual initiative.
• Detail-orientation with strong organizational skills and the ability to manage multiple projects simultaneously.
• Ability to work independently and as part of a team.

Preferred Qualifications:

• Familiarity with SaaS platforms.