Job Description

Position Overview

Do you thrive in an environment where you can work on engaging and challenging projects? Every year Autodesk hires talented engineers to join our global teams and benefit from unlimited access to our technology and industry mentors.

We are growing our Engineering Systems Services team within the Digital Enterprise Services IT organization to enhance the company’s IT systems, applications, and processes. Our engineering culture will empower you to make effective decisions, work collaboratively, and take accountability for engineering projects at the core of the company.   

The team is seeking an experienced Jira and Confluence Administrator to help guide this team in their journey towards becoming a world-class engineering team. This will be a hybrid role based in Bengaluru.

Responsibilities

• Operate, maintain, and troubleshoot Jira and Confluence, part of the Atlassian product suite

• Administer and configure Jira and Confluence instances, including user management, permissions, workflows, and custom fields

• Assist in migrating projects and content between Jira and Confluence instances

• Interact and support customer’s ad-hoc questions through Slack and other platforms

• Assist customers with board configurations and tune JQL queries

• Investigate and remediate customer access and permissions issues

• Help customers with plug-in usage related questions

• Install, test and implement new versions of tools and apps in Jira and Confluence

• Create simple Jira workflows including project workflows, screen schemes, permission schemes, and notification schemes

• Troubleshoot integrations to Jira and Confluence from numerous external systems

• Take corrective action to avert system degradations or possible outages from OS and application layer

• Assist with application and plug-in testing

• Follow documented Jira and Confluence best practices and policies

• Coordinate and collaborate with multiple teams in investigating problems and provide root cause analysis during major and critical outages

Minimum Qualifications

• 5 to 8 years of experience in Atlassian products

• Foundational understanding of Jira and Confluence

• Knowledge of REST APIs for integration with other tools

• Deals well with ambiguous or undefined problems; ability to think abstractly and guide others.

• Great interpersonal skills 

• Ability to articulate technical topics to non-technical audiences both in writing, and in diagrams and person

• Willing to flex your behavioral style to meet the needs of the team or work at hand

• Confident of your skills, abilities and willing to share what you know, while learning from others

• Familiarity with agile methodologies and ability to work in a scrum team

Preferred Qualifications

• Experience with Jira Service Desk

• Knowledge of Atlassian marketplace plugins and tools and integrations

• Hands-on experience with AWS (EC2, Lambda, S3, RDS) 

• Experience in Vault and CI/CD

• Experience with various database technologies (PostgreSQL)

Education

• Bachelor's degree, preferably in Computer Science, Computer Engineering, or related quantitative field or equivalent experience