Job Description

• The Consultant – Microsoft 365 Security Support is responsible for deep technical troubleshooting for Microsoft 365 Security technical support, which involves the most technically complex or sensitive customer situations. Individual need to show advanced knowledge of information security services/concepts, email security, data loss prevention, cloud application security, mobile device management, mobile application management, identity services, and endpoint security. Expert technical knowledge of Microsoft Office 365 Security, Microsoft Enterprise Mobility + Security (“EMS”), and Windows Defender ATP are required.
• The Security SME or Consultant will report to the Security Operations Lead as part of SOC Operations at SoftwareONE office, Chennai/Bangalore/Gurugram in India. The primary function is to own and collaborate with the team in terms of delivering and supporting security solutions based on customer requirements and industry knowledge. The Consultant would carry out the following responsibilities:
• Design and Deploy M365 and Azure Sentinel Security solutions
• Perform onboarding or Implementation of security solution for internal and external customers
• Monitor and measure system resources, and if needed, resolve Issues related to
• security incidents related to emails, changes and problem tickets;
• Provide inputs to technical documents based on repeat incidents and help assist
• SMEs during problem resolution;
• Provide inputs to technical documents based on repeat incidents and help assist
• SMEs during problem resolution
• Troubleshoot security related service issues as they occur and follow up with after
• action reviews; and
• Follow Incident, Request, Problem, Change and Access Management processes based on ITIL and our IT-service management tool

Job Requirements

• Minimum 6+ years of experience working in a Security Operation Centre
• Experience in monitoring, detecting, supporting, Implementing and delivering security solutions such O365 Security and compliance in DKIM, O365 EOP, ATP, AIP, Azure AD, Defender, CAS Alerts Management, Proof Point Email Security, Email and Web Security, SPAM filtering, etc.
• Have a good experience in designing and implementing security solutions such as M365 E3 and E5 License
• Have a good understanding of ticket management and service requests
• Should have implemented solutions for global customers
• Have a good understanding of Security Operations and Service Delivery
• Exposure to ISO 27001, PCI related certification and compliance practices
• Awareness and expertise of using at least 1 Enterprise Ticketing system
• Cisco certifications such as CCNA (Preferred)

Microsoft certifications such as MCSA, MS-100, MS-101 and MS-500 (Desired

Company description

SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company’s 8,900 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in 90 countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON.

Visit us at https://www.softwareone.com/en