Job Description

The Basware Customer Success team is a global organization ensuring high-quality delivery and customer experience. Our Customer Success team works closely with our customers creating joint success plans, offering practical guidance to help customers achieve their goals, and allowing them to drive their business outcomes.

The team helps to demonstrate the return on investment and acts as a trusted advisor. It's not simply about making the customers content with our products or services, it's about ensuring they are delighted and getting the most out of what we offer.

The Customer Success team monitors adoption and health and focuses on helping customers use our products and services effectively. This approach is essential for retaining customers, increasing the value they get over time, and expanding their usage of our solutions. In a nutshell our Customer Success team ensures a healthy and mutually beneficial customer relationship.

As a Customer Value Data Analyst, you will play a crucial role in driving insights from customer data to enhance customer satisfaction, loyalty, and overall value. You are responsible for analyzing large datasets, identifying trends, and providing actionable recommendations to optimize customer interactions and improve business outcomes.

• Collect and Analyze customer data to identify patterns, trends, and correlations that impact customer value.
• Develop and maintain predictive models to forecast customer behavior, including churn, lifetime value, and cross-sell opportunities.
• Collaborate with cross-functional teams to translate data insights into actionable strategies and initiatives.
• Monitor key performance indicators (KPIs) related to customer value and recommend adjustments to improve outcomes.
• Conduct A/B tests and experiments to optimize customer experiences and increase engagement.
• Generate reports and presentations to communicate findings and recommendations to stakeholders at all levels.
• Stay updated on industry trends and best practices in customer analytics and data science.
• Value Success Planning Process.

Skills & Requirements

• 5+ years of experience in data analysis or related roles, preferably in a customer-centric environment.

• Proficiency in SQL, Python, R, or other programming languages used for data analysis.
• Experience with data visualization tools such as Tableau, AWS QuickSight, or Power BI.
• Strong analytical and problem-solving skills with the ability to translate complex data into actionable insights.
• Excellent communication skills with the ability to present technical information to non-technical audiences.
• Self-motivated and able to work independently as well as collaboratively in a team environment.
• Prior experience with machine learning techniques and predictive modeling is a plus.
• Ability to present findings clearly and concisely to different stakeholders.

Education

• Preferable Master of Science in Economics and Business Administration or related field