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Customer Experience

Job Description

  • Gurugram, Haryana, India

About Us:

OneBanc is a neo-bank, building the economic infrastructure for the workforce of India. The idea of OneBanc started when a young girl asked Vibhore, a serial entrepreneur, why the money in her piggybank never grew. Adopting this philosophy of #DemandMore, OneBanc connects enterprises, banks, and HR Tech platforms to enhance value for all stakeholders. The core team has proven their vision and executive prowess in CoCubes – a complete assessment solution for students and institutes, which was acquired by Aon. They are now building the squad to enable FinTech revolution of the future.

Must Have's

  • Excellent Communication Skills
  • Strong problem-solving skills, and a collaborative approach
  • Work with an ownership mindset towards deliverables
  • Empathy to understand the customers concerns and ensure they get timely resolution.

Your Day

  • Respond to customer enquiries via chat, email, or phone
  • Provide honest and personalized experience to customers

Skills

  • Analytical Skills
  • Customer Experience
  • Customer Satisfaction (CSAT)
  • Interpersonal Skills
  • Problem Solving

Education

  • Master's Degree
  • Bachelor's Degree

Job Information

Job Posted Date

Jun 04, 2024

Experience

3 to 5 Years

Compensation (Annual in Lacs)

Best in the Industry

Work Type

Permanent

Type Of Work

8 hour shift

Category

Information Technology

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