Job Description

If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

About The Role
We are seeking a dedicated and autonomous Salesforce Admin with a proven track record with our Salesforce ecosystem: Certinia (Financial Force), Service Cloud, Sales Cloud, Experience Cloud. As a member of the Customer Experience (CX) Operations team, you will support the CX (Professional Services, Customer Success, Support, Education) organisation’s growth and optimisation, while sitting within the broader Revenue Operations team. In this role, you will have the opportunity to interface with everyone in the CX team as you establish, implement and document processes and projects to help CX team members deliver maximum value to Kong customers by leveraging Salesforce. You will own the salesforce ecosystem for the CX team while operating in lockstep with our broader Salesforce team.

What You’ll Be Doing

• Lead the development, testing, deployment, and documentation of new Salesforce features and functionality.
• Own a dedicated sandbox and a review and merge process through Github with our production instance.
• Understand, communicate, and effectively manage priorities, projects, and programs with key stakeholders.
• Drive the system towards automation and standardization to decrease the number of manual workflows while improving data quality.
• Apply Salesforce knowledge to identify deficiencies across the platform, propose end-to-end solutions and guide strategic thinking.
• Always be on the lookout for ways of increasing the CX team’s productivity and performance.
• Streamline various business workflows using standard and custom objects to enable a more efficient CX org.
• Produce documentation and tutorials for Salesforce end users.
• Provide technical and functional support to users of Salesforce and related applications.
• Help design the CX Operations roadmap by gathering and organizing user feedback.

What You’ll Bring

• 4+ Years of Salesforce hands-on experience, including advanced knowledge of flows and triggers.
• 2+ years of experience owning Certinia (Financial Force) administration.
• Strong knowledge or experience developing in APEX.
• Salesforce Platform App Builder Certification, Salesforce Platform Developper II a plus.
• Experience with scripting is a plus.
• Knowledge of deployment management best practices.
• Proven track record to analyze, design, and optimize business processes via technology and integration.
• Strong customer service attitude, a self-starter with the ability to work independently in a fast-paced environment.
• Reliability and attention to detail.
• Excellent written and communication skills. Ability to concisely articulate complex issues and solutions to different audiences.
• A team player who works well in a collaborative environment.
• SaaS and start-up experience are a plus.

About Kong

Kong is THE cloud native API platform with the fastest, most adopted API gateway in the world (over 300m downloads!). Loved by developers and trusted with enterprises’ most critical traffic volumes, Kong helps startups and Fortune 500 companies build with confidence – allowing them to bring solutions to market faster with API and service connectivity that scales easily and securely.