Job Description

About CyberArk:
CyberArk (NASDAQ: CYBR) is the global leader in identity security. Centered on intelligent privilege controls, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud environments and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit https://www.cyberark.com, read the CyberArk blogs or follow on LinkedIn, X, Facebook or YouTube.

Job Description:  
As a Customer Success Engineer at CyberArk, you are the product specialist of the Success at Scale organization, where you will use your skillset to drive adoption and best practices across a wide customer base. At its core, the Customer Success Engineer will use their communication skills and expert product knowledge to drive adoption, identify growth opportunities and secure a successful renewal at our customers. 

Responsibilities:  

• Assist our new customers during the first stages of their product journey. Provide a seamless onboarding experience by collaborating with Professional Services, Sales, and Channel during this important stage of the customer life cycle. 
• Conduct CyberArk Blueprint sessions to educate and guide our customers programs around Identity Security, and furthermore align their desired business outcomes to our best practices. 
• Provide consultative and prescriptive guidance to our customers based on their security concerns/objectives for at least two CyberArk product pillars. 
• Proactively communicate and coordinate with all internal and external stakeholders, to make sure we work together as a team. 
• Provide a human element to our Success at Scale efforts by supporting targeted customer programs like follow-ups to digital nurtures, sales and support how-to requests, live success sessions, and engagement in our customer communities. 
• Develop content for the customer community and customer webinar series and present this content to a wide audience of customers and channel partners. 

Job requirements:  

• B. Tech or equivalent (Computing or related degree) 
• 5-7 years relevant work experience in customer success, consulting, project management, support engineering and similar roles 
• Previous experience with Cybersecurity, Cloud services and understanding the software development life cycle is required. 

• Comfortable working with executive level resources at fortune 500 companies 
• Ability to understand the overarching framework of how all CyberArk products work together 
• Expertise with at least two of CyberArk products 
• Knowledge of the following technologies is desirable 

• Enterprise Directory services (Active Directory, LDAP, Azure etc.), including support and security operations 

• Windows/Active Directory administration, knowledge of UNIX/Linux, databases 
• Experience with scripting, development, DevOps 
• Experience with cloud technologies such as AWS, Azure, GCP 

• Excellent in business, written and verbal, communication skills 
• Self-starter with solid time management and organization skills 

• Strong interpersonal skills