Job Description

About:

WegoPro (part of Wego) is a revolutionary platform aimed at modernizing and simplifying business travel. WegoPro builds tools to help businesses manage their business travel and expenses more efficiently. WegoPro's mission is to empower businesses with tools that help them reduce costs and improve productivity.

Position Overview:

The Entry-Level Customer Success Operations Specialist will support the Customer Success team by managing day-to-day operations, assisting with process development, and providing data-driven insights. This role requires a strong foundation in Excel, a keen interest in data analysis, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities:

• Operational Support: Assist the Customer Success team with daily tasks, including account management, customer communications, and issue resolution.
• Data Analysis: Use Excel and other tools to analyze customer data, track performance metrics, and generate reports that provide actionable insights to the team.
• Documentation: Assist in maintaining and updating internal documentation, ensuring that all process guides and customer records are accurate and up to date.
• Process Adherence: Ensure that all operational tasks are performed in line with established processes and standards.
• Cross-Functional Collaboration: Work closely with other departments, such as Sales, Product, and Finance, to ensure alignment and support for customer success initiatives.
• Customer Onboarding: Assist in the onboarding process by coordinating with internal teams, ensuring timely delivery of services, and managing customer expectations.
• Tool Management: Support the team in managing and optimizing the use of customer success tools and platforms.

Qualifications:

• Bachelor’s degree in Business, Data Analysis, or a related field.
• Strong proficiency in Excel, with experience in data analysis and reporting.
• Excellent organisational skills and attention to detail.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• A proactive mindset with a willingness to learn and adapt in a fast-paced environment.
• Experience in B2B/B2C travel industry is preferred.
• Experience with customer success or operations is desirable.