Job Description

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

Data Quality Analyst

Location: [Bengaluru]

Summary

Detail-oriented and results-driven Data Quality Analyst with an extensive background in improving data accuracy, completeness, and consistency in our CRM (Salesforce). Adept at cleaning and maintaining data, and provide exceptional service to our supported business functions. Proficient in data governance, and leveraging tools to ensure optimal data integrity for business operations.

Responsibilities

• Data Enrichment: Regularly audit and clean account data and hierarchies within Salesforce to ensure its accuracy, completeness, and relevance
• Data Quality Monitoring: Deduplication, and reporting
• Data Governance: Ensure data management practices align with internal policies, compliance requirements, and industry best practices.
• Collaboration: Work cross-functionally with sales, marketing, and regional teams, seeing tasks to resolution
• Reporting: Basic report building to identify key data points
• Ticketing Systems & Support: Provide guidance to end-users with data entry, account creation, and general requests.

Qualifications

• Degree: Bachelor’s at minimum
• Data Manipulation: Knowledge of ETL (Extract, Transform, Load) tools and methodologies.
• Familiarity with Data Obligations (Company & Legal level): Basic understanding of GDPR, Office of Foreign Asset Controls (OFAC)

Experience

• 3+ Yrs of experience working on data quality improvement initiatives within Salesforce, improving data accuracy.
• Creating & updating account, opportunity, and custom object data
• Worked with a ticketing system, adhering to strict SLAs

You are use to:

• Managing large datasets to prepare for analytics & upload
• Working with cross-functional teams to implement or transform data to increase system integrity.
• Identifying duplicates, missing information, and other discrepancies, implementing corrective actions
• Consistently adheres to company policies and maintains a high standard of professionalism, both written and verbal
• Ability to multitask between ad-hoc requests and daily commitments

You are known for:

• Attention to Detail: Exceptional focus on data accuracy and the ability to spot discrepancies or inconsistencies.
• Problem-Solving Skills: Seeing requests to resolution, regarding data quality processes, and ensuring appropriate teams are looped in if necessary.

Technical Skills

• CRM System: Salesforce
• Data Manipulation: Excel / Gsheet
• Data Querying: Salesforce Reporting
• Data Quality Tools: DemandTools, Dataloader, SalesforceInspector
• Data Enrichment Tools: Dun & Bradstreet, HG Insights, Zoominfo, 6sense

Preferred Skills; Optional

• Data Visualization: Tableau, Anaplan
• Data Querying: SQL / SOQL

Certifications (Optional)

• Salesforce Certified Administrator or Salesforce Certified Data Architect.