Job Description

Harness is a high-growth company that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers’ pace of innovation while improving the developer experience. We offer solutions for every step of the software delivery lifecycle to build, test, secure, deploy and manage reliability, feature flags and cloud costs. The Harness Software Delivery Platform includes modules for CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, Software Engineering Insights and continues to expand at an incredibly fast pace.

Harness is led by technologist and entrepreneur Jyoti Bansal, who founded AppDynamics and sold it to Cisco for $3.7B. We’re backed with $425M in venture financing from top-tier VC and strategic firms, including J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures, Norwest Venture Partners, Adage Capital Partners, Balyasny Asset Management, Gaingels, Harmonic Growth Partners, Menlo Ventures, IVP, Unusual Ventures, GV (formerly Google Ventures), Alkeon Capital, Battery Ventures, Sorenson Capital, Thomvest Ventures and Silicon Valley Bank.

Position Summary

As a Senior/Staff Engineer on our Adoption Engineering team, you will be essential in designing, implementing, and supporting Harness reference architectures for our commercial customers. You’ll collaborate closely with cross-functional teams, including developers, technical program managers, and account teams, to ensure our customers are on boarded onto Harness within 3-4 days and can quickly realize its value.

Key Responsibilities

• Work directly with customers to plan their onboarding and adoption, addressing technical questions and coordinating with engineering to resolve any issues.
• Create and regularly update onboarding and adoption playbooks.
• Collaborate with engineering teams to escalate and track issues, ensuring timely updates for our customers.
• Manage the support queue while meeting support SLAs.
• Implement and optimize CI/CD pipelines for the continuous integration and deployment of cloud applications for customers

About You

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Began your career as a software developer, with experience in Java or Golang.
• Proven experience as a DevOps engineer.
• Strong understanding of cloud-native architectures, microservices, and containerization (Docker, Kubernetes).
• Familiarity with infrastructure-as-code tools such as Terraform or Cloud Deployment Manager.
• Experience with CI/CD concepts and tools.
• Excellent problem-solving skills and the ability to troubleshoot complex issues in a distributed environment.

Location

• You will be working 3 days from the Bangalore office - Hybrid