Job Description

We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.

Description

As a Digital Customer Success Manager, you will deliver specific customer outcomes through data-driven behavioral triggers & ad-hoc customer engagements across the customer lifecycle. As part of the Digital Customer Success team, you will work to build & innovate on operational excellence in analyzing customer behavior to drive engagement for the right customer with the right content at the right time. You will work cross-functionally with other departments in Alteryx (including Sales, Marketing, Data Science, Community, Product and Support) to drive value, enhance ROI and optimize satisfaction for each customer you engage with.

Responsibilities

• Engage economic buyers and license administrators to activate production licenses through a personalized experience.
• Resolving customer needs by aligning them with the right resources through diverse digital mediums (Email, 1:Many, Blogs etc.)
• Document verified outcomes with customers to help with account expansion.
• Respond to data-driven call-to-action inside Gainsight promptly and efficiently across your customer portfolio.
• Execute best practice customer engagement strategies & provide continuous feedback to improve our customer experience.  

Required Qualifications/Skills

• Minimum 2 years’ experience as a CSM, Consultant, Project Management, Sales Engineer or similar Customer Facing role
• Core or Advanced Certified in Alteryx Designer
• Have a growth mindset that see’s change as a positive & is comfortable with failing fast.
• Ability to learn analytics software
• Ability to manage 50+ accounts at different stages in their lifecycle.
• Comfortable exploring data to uncover new customer insights
• Leverages customer insights to create solutions to scale customer success motions
• Sharing & reporting on the impact of your customer-facing activities.
• Ability to quantify & communicate customer outcomes internally & externally.
• Working hours will be on Americas Time Zone (MST)