Job Description

• Chennai

About CloudSense

Since its founding in 2009, CloudSense has performed over 100 successful implementations in the last decade, and provides support for businesses in over 30 countries across 4 continents. 

Ambitious telecommunications, media and services enterprises rely on CloudSense to help them thrive in a digital-first economy, by transforming sales processes, increasing productivity and enhancing profitability.

To learn more, visit CloudSense.com.

About the Team

Cloudsense’s Engineering team is a highly skilled and diverse group of professionals located in Croatia, India and the UK. Responsible for the development, deployment and maintenance of the Company’s SaaS-based products, the team develops both for the Salesforce ecosystem and API-first services for cloud-based platforms using a variety of technologies including APEX, NodeJS and React.

We work collaboratively to provide reliable and performant products for our customers and to continuously improve our processes and work methods. We embrace diversity and promote an inclusive culture, where every team member's perspectives and contributions are valued.

Competencies: Knowledge, Skills, and Abilities

The Engineering Manager will be responsible for overseeing multiple Engineering teams in India, as well as leading cross-team initiatives and projects, such as training, quality, and scalability.

You will oversee the design, development, testing and release of software using Software Engineering best practices. Our software is built on complex data models and APIs, and you will pay close attention to NFRs including scalability, usability and reliability. Using Agile principles you will drive for consistent and rapid delivery of value to the user.

As an Engineering Manager you will be responsible for supporting and coaching the Engineers under your line management. You will have the opportunity to shape the tech team and build a collaborative, respectful culture, making the working environment enjoyable for everyone. The successful candidate will be a strong proponent of continuous improvement and be able to upskill their teams.

The role will not involve hands-on software development, but a technical background and the ability to dive into detail where appropriate is essential. You will empower and steer your teams in the right direction, conduct design reviews and assist in finding agreements / decisions when needed.

In addition to working with your teams you will collaborate with key stakeholders within the business including Product, Customer Operations and Services.

Required skills:

• At least 5 years experience in people management
• Expertise in Quality Assurance and deep understanding of software testing methodologies, processes, and test management tools.
• Proven experience in building / leading engineering teams
• Ability to attract, lead and develop strong engineers
• Skilled in coaching and mentoring team members
• Understanding of Agile software development, Continuous Integration and Delivery
• Keeping up with Software Development innovations and trends 
• Software Engineering background

Bonus skills

• Complex architectures - Microservices, Event Driven, High-Load Distributed
• RESTful API design experience
• DevOps Culture understanding
• Understanding of Automated Testing methods

Tools and platforms

• Atlassian suite: Jira, Confluence, Trello
• Knowledge of CI/CD tools: Jenkins, SonarQube
• Understanding of cloud environments, preferably AWS