Job Description

Helpdesk Configurator Analyst

Key Responsibilities:

• You process requests from our customer’s platform administrators or their partners who wish to adapt and configure their solution from the user interface, using all configuration tools available in the platform
• You work with international customers mostly from the APAC zone in English.
• You are required to discuss with the customer, their needs and the possibilities of implementation and will be responsible for the functional solutions provided.
• You may also be required to assist administrators with setting up SQL queries as part of their reporting.
• You will benefit from training on our IVALUA Buyer solution leading to Ivalua certification.
• You will be trained on our clients' applications to become a functional expert.
• Help configure workflows, alerts, reports and more