Job Description

Introduction

🚀 Exciting Opportunity Alert!

SymphonyAI is seeking a talented Support Engineer–IT Reporting to the Senior Manager - IT, will provide top-tier technical support to users using NetSuite ERP software, troubleshoot issues, collaborate with teams, and ensure satisfaction. If you're passionate

about delivering exceptional support and driving client success, join us in this exciting opportunity to work with cutting-edge technology and make a real impact!

Job Description

🚀 Join our team as a Support Engineer – IT in Bangalore!

We're seeking a skilled individual proficient NetSuite ERP software, troubleshoot issues, work in 24*7 rotational shifts.

Key Responsibilities

• Provide expert technical support and troubleshooting assistance to users using NetSuite ERP software
• Respond promptly to user inquiries and resolve technical issues via phone, email, or remote assistance.
• Collaborate closely with developers, consultants, and project managers to address user needs and ensure smooth operations.
• Maintain accurate and detailed records of support cases, documenting client interactions and resolutions effectively.
• Analyze user requirements and recommend tailored solutions and enhancements to optimize their NetSuite experience.
• Assist in the implementation and configuration of NetSuite modules and customizations as required.
• Stay ahead of the curve by keeping up-to-date with NetSuite product releases, features, and best practices.
• Contribute to the development of support resources, including FAQs, knowledge base articles, and training materials.
• Proactively identify opportunities for process improvement within the support function, driving mefficiency and excellence

Essential Skills

• Bachelor's degree in Computer Science, Information Technology, or a related field. 4-6 years of experience in a technical support role, with a strong background in NetSuite ERP.
• Deep understanding of NetSuite functionality, including Financial Management, CRM, Inventory Management, and Order Management.
• Proficiency in SuiteScript, SuiteFlow, and SuiteBuilder for customization and configuration tasks.
• Solid grasp of web technologies such as HTML, CSS, JavaScript, and RESTful APIs. Exceptional communication skills, with the ability to convey technical concepts clearly to diverse audiences.
• Track record of delivering outstanding customer service and support in a fast-paced environment.
• Strong analytical and problem-solving skills, with meticulous attention to detail

About Us

SymphonyAI leads the way in innovation, harnessing cutting-edge AI and machine learning to transform industries worldwide. As a global powerhouse in AI solutions, we enable organizations to unlock the full potential of data-driven insights. With a presence in 20 countries, our enterprise applications deliver rapid, transformative value across retail, CPG, finance, manufacturing, media, IT, and public sectors. Combining unmatched AI technology, vertical expertise, and industry-specific insights, we create applications that drive maximum value for our customers. Join us in shaping the future as we build a "World Class Engineering Team" committed to high performance. With over 3000 talented leaders, data scientists, and professionals, we incubate and develop groundbreaking solutions within the SymphonyAI Group.