Job Description

• Noida, Uttar Pradesh, India 

Who We Are

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 2,800+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.

SimCorp is an equal opportunity employer.

We are committed to building a culture where diverse perspectives and expertise are integrated in our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients. While striving to deliver client value, we believe it is vital to consider our people and our planet in every business decision we make.

Why this role is important to us

The IT Service Specialist role is the core Service Desk role covering both HQ or MU’s responsible for the entire range of services within incident management, request fulfilment and facility management. Besides this they also train users in best practices using the IT services from Group IT and facilitate IT needs for bigger events.

Role with the Service Desk lies within the three areas in terms of: incident management, request fulfilment and facility management.

• Incident management: Provide technical support to end-users on software, applications, hardware, networks and other solutions provided by Group IT through tickets, phone and face-to-face support.
• Request fulfilment: Order, manage, configure and deploy all types of personal computing devices and peripherals and perform application and operating system software installations and upgrades.
• Facility management: Support, maintain and configure IT equipment in the physical offices like, printers, meeting rooms and course rooms.

What you will be responsible for:

• Advanced technical support (phone, ticket and face-to-face) on all services in catalogue
• IT equipment ordering, asset management, vendor management (e.g. ATEA and Insight)
• Budget control together with local finance
• IT facilitation of SimCorp eventsConfiguration and update of work devices; printer, work- and mobile device support
• Control and maintain the loaner equipment stock
• Meeting room support, check and verification
• IT equipment decommissioning
• Coordination of office moves, refurbishments and expansions
• Advanced user administration, user representation in IT projects
• IT Training of new employees and general IT information to users
• Automation of processes
• Coordination of upgrades and implementation of infrastructure components together with Infrastructure services

What we value (our requirements):

• At least 3 years of experience from a similar position.
• Experience with 1st and 2nd line support on infrastructure/Cloud and business applications.
• Experience with IT support across cultures and time zones.
• Broad knowledge of Microsoft Platforms & Applications, Citrix, VM-ware, Azure, Salesforce, etc.
• Can provide onsite 1st line support for internal users’ hardware.
• Ability to perform daily tasks/projects with minimum or none local supervision.
• Service-minded and positive mindset.
• Proactive, with a high “Sense of Urgency” and focus on prioritizing tasks.
• Excellent communication and listening skills.
• Fluent English

What we can offer you:

• An informal, easy-going work environment with freedom to be yourself
• Ample opportunities for enrolling in courses and self-growth
• Work-related travel opportunities
• Employee benefits regarding well-being and consumer deals
• Broadband allowance

Benefits

Benefits Competitive salary, bonus scheme, and pension are essential for any work agreement. However, in SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide an excellent work & life balance: flexible work hours, a hybrid workplace model. On top of that, we have IP sprints where you have 3 weeks per quarter you can spend on mastering your skills as well as contributing to the company development. There is never just only one route - we practice an individual approach to professional development to support the direction you want to take.