Job Description

Why Birdeye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

Job Description:

We are seeking a highly motivated and skilled Production Support Engineer with a strong background in Java backend development with 2-3 years of experience to join our dynamic team. The ideal candidate should have a background in debugging applications developed specifically with Spring Boot, SQL, Kafka, and API integrations. The role requires excellent problem-solving skills and a willingness to work in a night shift schedule.

Responsibilities

• Analyze and troubleshoot logs to fix or escalate to the L3 developer if there are any errors/issues.
• Provide technical support for backend systems developed using Java and Spring Boot.
• Diagnose and troubleshoot technical problems, including software bugs, configuration issues
• Work with Customer support team and resolve issues
• Monitor/Manage Kafka for real-time data processing and messaging.
• Troubleshoot SQL/ NoSQL Data issues
• Troubleshoot, debug, and optimize existing applications for performance and scalability.

Requirements

• Along with previous L2 support, L3 support knowledge or experience and 1 or 2 years of Java development are mandatory.
• Strong knowledge and hands-on experience with Spring Boot.
• Proficiency in SQL and NOSQL database design/management.
• Experience with Kafka for data streaming and messaging.
• Solid understanding of RESTful API design and development.
• Excellent problem-solving, attention to detail and analytical skills.
• Strong communication and teamwork abilities.

Preferred Skills:

• Experience with cloud platforms (AWS, Azure, Google Cloud).
• Familiarity with containerization technologies (Docker, Kubernetes).
• Knowledge of microservices architecture.
• Exposure to CI/CD pipelines and DevOps practices.