Job Description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

Product Support team is focused to provide excellent level of technical and product support to integrated merchants and partners with Worldpay Total Solution.

What you'll own

• Ensure service level agreements (SLAs) are met on each Salesforce Case

• Provides in-depth product support to Worldpay clients by resolving incoming inquiries.

• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.

• To register and classify received issues as cases and to undertake an immediate effort in order to restore customer reported issue as quickly as possible.

• Maintain overall ownership of reported issues ensuring that resolution is provided within the SLA

• Ability to multi-task and stay organized in a dynamic work environment.

• Liaise with L3 team and work on technical/ customer escalations

• Keep customers/ merchants informed about their Incidents' status at agreed intervals

• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.

• Advise customers regarding the product's proper use and address specific user issues.

•  Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities. Other related duties assigned as needed.

Where you'll own it

You will own it in our Vibrant Office Locations as Indore hub.