Job Description

Relevant Experience: 6-11 years

Responsibilities

As an Information Systems Engineer for Monitoring, you will:

• Configure infrastructure, network, database, application, log and synthetic monitoring.
• Create and support required dashboards with data visualization.
• Research new features and integrations in monitoring tools.
• Prepare and conduct system and programming tests requiring interfacing of hardware and software.
• Work closely with Global Information Security to implement solutions that enhance SAS’ security posture.
• Diagnose and resolve user and operational problems.
• Provide support to production issues and major incidents.
• Interact with cross-teams for understanding requirements, testing, and implementation.
• Identify automation and standardization opportunities in daily tasks.
• Enhance monitoring and identify operational gaps to ensure stability and performance.
• Provide software support for assigned products, including installation, maintenance, documentation, customization, and utilization of product features.
• Mentor other engineers in the team.
• Document new and existing O&M solutions for the team and our internal customers.
• Determine how new solutions will have implications on operational support and provide processes for mitigation.
• Develop automation scripts and configurations to deploy and manage monitoring solutions efficiently.
• Follow and promote monitoring best practices across the organization.

Required Qualifications

• 5 years of experience in a Site Reliability Engineer or related role.
• Bachelor’s degree in computer science, Information Technology, or related field.
• Equivalent combination of related education, training and experience may be considered in place of the above qualifications.
• Strong knowledge of Datadog
• Strong scripting and automation skills (e.g., Python, API, Bash, PowerShell).
• Working knowledge of ServiceNow ITOM Event Management and ITIL concepts.
• Experience with container orchestration platforms (e.g., Kubernetes) and cloud environments (AWS, Azure, GCP).
• Familiarity with distributed systems, microservices architecture, and modern application development practices.
• Willingness to be a member of an on-call rotation.
• You’re curious, passionate, authentic, and accountable. These are our values and influence everything we do.

Preferred Qualifications

• Strong knowledge of Zabbix and other monitoring tools.
• Certification in relevant monitoring technologies
• Knowledge of AIOps (Artificial Intelligence for IT Operations) concepts.
• Working knowledge on DevOps, continuous deployment and monitoring.
• Knowledge of other monitoring tools such as Grafana, ELK stack, New Relic, etc.
• General knowledge of networking and firewalls.