Job Description

About Us

Job Role: Network Reliability Engineer

Location: Gurgaon

Sector: Electric Vehicle Charging

Job Type: Full-Time

Experience: 1 year

Department: Network Reliability

Why Statiq?

Statiq was born with the idea of making sustainable transportation a reality in developing countries. It is a new-age start-up, leading the EV movement in India, by setting up chargers across the country. Statiq was named as the top 3 most promising start-ups by NASSCOM in the year 2020, it was the same year we got selected for Y Combinator, a Silicon Valley based accelerator program.

Responsibilities

• Services Complaints Management (Daily Fault Report/ DPR)
• Attend & resolve the Chargers Breakdown & Preventive Maintenance complaints as per guidelines or customers requirement.
• Service Associates Management
• Customer Escalation Management
• Training to Customers/ Service Partners
• Maintain the Chargers PM Reports with PM Tracker, DMR Sheet as per Management Requirement.
• Ready to work in Hybrid Shift (Remotely

Requirements

1. Degree/ Diploma in Electrical / Electronic Engineering

2. 1-3 Years’ experience in Customer Service Support for EV Chargers/ SMPS /UPS.

3. Good Communication skill.

4. Basic Excel Experience.

Skills Required: -

1. To develop Good Interpersonal relationship with Customers/Other Team Members.

2. Good Product Knowledge for EV Chargers/SMPS/UPS.

3. Familiar in working on Laptop with Good knowledge of Excel/MS Word/Power Point.

4. Free For travelling in respective Circle/ Region.

5. Capability to Manage Associate Manpower.

6. Analytical skills to analyse fault & implements.

7. Basic Knowledge of electrical infrastructure and Switchgears like Breakers MCCB, RCD, ELCB, Rectifiers, Network Operation Etc.

8. Safety PPE And safety Precautions knowledge For electrical safety standard.