Job Description

Network Support Engineer

What You’ll Bring:

• 5+ years’ experience in a professional technical support role or equivalent experience, working with relevant technologies.

• Excellent customer service skills together with experience supporting corporate customers and service providers in production environments.

• Hands-on technical experience preferred with internetworking/data center operations including WAN operations (e.g. DNS, Open SSL, Cryptography, virtualization, etc), Network Protocols, TCP/IP, OSI Model, UNIX or Linux (e.g. Redhat) operating systems, VMware or equivalent hypervisors and network hardware preferred. Potential for exposure to Network Security (e.g. Web Application Security, AAA, VPN, DDoS, Malware, Application Firewalls, etc)

• Experience working with public clouds like Amazon AWS, Microsoft Azure, Google Cloud Platform and possess knowledge in containerization technologies such as Dockers, Kubernetes, etc.

• Proficient with Windows OS and Basic Programming/Scripting skills (Python, tcl, bash, javascript).

• Experience with a main Customer Relationship Management system such as Salesforce experience is preferred.

• Must be able to read, write and speak English fluently, including technical concepts and terminology. Multiple language skills a plus.

• F5 201 level Certification is preferred.

• Able to work during the weekend as the role will require someone to work on Tuesday to Saturday or Sunday to Thursday schedule.