Company Description
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.
Job Description
About the Role
The Cloud Engineering Team is looking for a Principal Engineer - Systems who can execute our technology vision with our business asks. You will work with an energetic and talented team of engineers to own and iteratively build one or more of our cloud engineering, while partnering with architects and reliability engineers from across our company who will directly consume your work.
As a Principal Engineer - Systems, you will bring your strong background in building scalable, reliable, well-monitored distributed systems and mentor your team to achieve the technology vision for your platform services. This will include opportunities to redefine customer experiences by building systems that are milli-second efficient, always available and working at internet scale.
All our Systems Engineers wield end-to-end ownership of their systems – from design, through development, testing, deployment, all the way to managing them in production. Our System Engineers solve complex infrastructural problems as PaaS offerings, built to seamlessly scale for 10x growth. As a Principal Engineer, you always have an eye on the future, while firmly grounding yourself in the reality of today, and you guide your team bridging both. The future includes not only adding new technologies and achieving ever higher scale, but also the overall technology vision of Freshworks related to how we build and who we build for.
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