Job Description

Production Support Engineer (Java)

APPLY FOR THIS JOB

About the Role:

As a Production Support Engineer you will be responsible for providing production support with product updates and issue resolution to ensure product availability and uptime. 

What will you do:

- You will  provide daily support and on-call engineering support with a resolution of production issues to ensure they are resolved in a timely manner

- You will interface with customer support (CS Team) to help resolve technical issues

- You will work closely with technical teams to enhance the quality of existing product

- You will develop debugging tools

- You will  follow coding standards, unit-testing, code reviews. You will follow release cycles and commitment to timelines   

What are we looking for?

Must have:

- BS / MS degree in computer science from premier institutes with top grades or equivalent practical experience.

- 3+ years of programming experience in Java

- Strong problem solving and debugging ability

- Familiarity with Linux commands, API Frameworks 

Good to Have: 

- Android or iOS development experience

Who will you report to: Manager - Production Support

Measure of Success:

- Number of production issues resolved successfully

- Efficiency in debugging

- Debugging tools developed which aid in identifying the root cause

- Following structured approach to solve problems and document/communicate effectively with other teams (CS, Engineering, Product etc)

Why join us?

- Be a part of a global growth stage startup

- Work in a fast-paced, dynamic environment where your contribution matters

- You are passionate about technology and its impact on the high growth mobile technology space

- Innovate at scale, with learning opportunities

What is working at CleverTap like?

- Be a part of a global category creator - hyper growth B2B SaaS  startup

- Work in a fast-paced, dynamic environment where your contribution matters

- Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team

- Accountability and driving outcomes is the key to success

- Your career here is limited by you and nothing else

- Teamwork trumps individual success

- You are passionate about experience technology and its impact on enabling  growth 

- Innovate at scale, with learning opportunities and having fun along the way!

About the Function:

At CleverTap, we built TesseractDB™, the world’s first database built specifically for engagement and retention. It was created to overcome the limitations of ordinary martech and to bring the full power of AI/ML to marketers. The CleverTap platform ingests 36 billion user interactions daily, and sends out over 16 billion message notifications each day on behalf of its customers, and currently stores over 50 petabytes of data.  

We’re building newer capabilities around machine learning, better behavioral analytics, collaboration tools, and more ways to offer hyper-personalized experiences. 

We are a team of Growth Pilots where everyone works together towards a common objective:

P : Act with First Principles

I : Take Initiative 

L : Seek to Learn

O : Take Ownership of Outcomes

T : Help Achieve Together

S : Speak up then Commit

About CleverTap:

CleverTap is the World's #1 Retention Cloud that helps app-first brands personalize and optimize all consumer touch points to improve user engagement, retention, and lifetime value. It's the only solution built to address the needs of retention and growth teams, with audience analytics, deep-segmentation, multi-channel engagement, product recommendations, and automation in one unified product.

The platform is powered by TesseractDB™ - the world’s first purpose-built database for customer engagement, offering both speed and economies of scale.

CleverTap is trusted by 2000 customers, including AirAsia, Electronic Arts, TED, English Premier League, TD Bank, Carousell, Papa  Johns, and Tesco.

Backed by leading investors such as Sequoia India, Tiger Global, Accel, and CDPQ the company is headquartered in Mountain View, California, with presence in San Francisco, New York, São Paulo, Bogota, London, Amsterdam, Sofia, Dubai, Mumbai, Singapore, and Jakarta.

For more information, visit clevertap.com or follow on LinkedIn and Twitter.