Job Description

About SpotDraft

SpotDraft is revolutionising the way high-growth companies handle contracts. Our CLM platform is designed to make contracting a breeze – it's convenient, it's fast, and it's incredibly easy to use. We're all about empowering legal teams with the tools and systems they need to unleash their full potential.

Don't just take our word for it – industry giants like PhonePe, Chargebee, Unacademy, Meesho, and Cred are partnered with SpotDraft. Our platform is a game-changer, saving legal counsels over 10 hours of precious time each week and helping them close deals 25% faster.

Join the SpotDraft revolution and discover the future of contracting!

About the role

Our fast-growing Customer Success team is looking forward to onboarding passionate technology enthusiasts to work with SpotDraft customers in identifying, resolving, and preventing product issues while using SpotDraft, your primary goal is to work with SpotDraft customers in identifying, resolving, and preventing product issues while using SpotDraft.

Your Mission:

As a Product Specialist at SpotDraft, you will:

• Troubleshoot and Resolve Issues: Use your expertise to solve customer problems quickly and efficiently.

• Collaborate: Work closely with our Product & Engineering teams to improve our product.

• Educate: Help customers understand the full potential of SpotDraft’s solutions.

Who you are:

• Experience: 3+ years as a Product Support Specialist or Product Support Engineer in SaaS-based applications.

• Tech Savvy: Proficient in using Developer Tools, Log analysis tools (DataDog, SUMO Logic, Dynatrace), and troubleshooting network-level logs.

• Integrations and Connectors Knowledge: Experience Setting-up and troubleshooting various integrations and connectors.

• API Knowledge: Deep understanding of HTTP error codes, API workings, and reading API payloads/responses.

• Database Skills: Experience with database applications and executing queries to retrieve data.

• SSO Expertise: Previous experience setting up Single Sign-On (SSO) setups.

• Customer Focused: Passionate about solving customer problems and ensuring their success.

• Excellent Communicator: Impeccable communication and interpersonal skills, confident in working with senior executives from large enterprises.

• Flexible: Willingness to work in a 24/7 support environment.