Job Description

• Bengaluru, Karnataka, India

About NetApp

We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?

"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEO

Job Summary

We are looking for a Remote Delivery Engineer to join our 24x7 Storage operations team and service our Cloud and Managed Services Customers.

You will provide support to our customers by responding to Incidents, working on Service Requests, Problem Management, Infrastructure Improvements and planning and performing NetApp ONTAP upgrades and advanced configurations. Experience in supporting a varied clientele is essential as is a strong understanding of NetApp storage-based technologies.

Job Requirements

Experienced in NetApp Storage (Deploying and administering NetApp Storage primarily ONTAP, troubleshooting performance issues, performing firmware and operating system upgrades, using Storage management and OnCommand tools, managing storage/backup integration with NetApp Data Fabric technologies).
 

• Proficient understanding of NetApp Storage concepts, related management tools and related Storage technologies including monitoring and troubleshooting, administration, replication technologies, security hardening and performance tuning.
• Experience or Knowledge in ONTAP MCC would be highly regarded

Desirable:

• An understanding of other components in the infrastructure stack – compute, virtualization, and networks: (VMWare vSphere, Microsoft Operating Systems and Applications, Commvault) would be beneficial.
• Experience in writing basic PowerShell/Python scripts would be beneficial.
• Good understanding of Storage protocols and technologies (CIFS, NFS, iSCSI, Fibre Channel switching and networks)
• Knowledge in ITIL methodologies: change, incident, problem and configuration management and certification are desirable
• Working knowledge of monitoring platforms, WANs, SANs, backup and disaster recovery platforms would be beneficial.
• Working knowledge on various DR solutions, DR tests and backup technologies like snaps and clones would be beneficial.
• Windows server, Linux server and related Operating Systems technologies including monitoring and troubleshooting, administration, replication technologies, security hardening and performance, would be advantageous.
• Understanding of managed services delivery and entry-level cloud certifications (AWS, Google Cloud, and Microsoft Azure) is highly desirable.
• Good to have NetApp cloud-based certification like Technology Associate (NCTA).
• Strong customer communication and documentation skills.
• Built and maintained strong relationships with internal and external stakeholders.
• Positive, proactive, team-orientated attitude with a flexible and innovative approach to work.

Education

Typically requires a minimum of 4-6 years of related experience with a bachelor’s or any master’s degree or equivalent combination of professional education/training and applicable work experience.