Job Description

• India (Remote)

You are a seasoned and approachable QA Architect with deep expertise in refining business processes through technological excellence. You excel in resolving complex issues, understanding technical details quickly, and clearly communicating solutions. Your ability to simplify complicated problems makes you a key player in any team.

We are innovators, strategic problem solvers, and masters of collaboration who leverage analytical thinking and cutting-edge technology to address our customers most critical challenges. Our focus is on Sales and Conversational Intelligence applications, driving smarter interactions and outcomes for our clients. In this role, we are looking for an ambitious QA Architect to fortify our quality assurance initiatives for our AI-based, real-time solution suite

What You Will Do

As the QA Architect, you will play a crucial leadership role in designing and implementing effective quality assurance solutions to ensure the quality of our AI-based, real-time solution suite, specifically tailored for Sales and Conversational Intelligence applications. Your role will be to set and drive rigorous standards of testing and review that ensure a seamless, efficient, and enjoyable customer journey. You will build and lead a team of QA testers, define and drive the QA process, collaborate with development and technical leaders, and establish and execute a comprehensive testing strategy.

• Drive a rigorous QA process that results in five-star customer experiences
• Design and implement solutions for testing AI-based real-time features of the application
• Fully comprehend the business usage, technical specifications, development and implementation processes regarding our products and customers
• Manage and develop a team of first-class QA Testers
• Drive increased automation testing across smoke, regression, and end-to-end scenarios
• Collaborate with Product Management team regarding requirements, specifications, and technical design documents
• Create repeatable, structured, and comprehensive test plans
• Constantly track, measure, and show actions to improve QA performance
• Investigate and provide solutions to quality issues during development and implementation processes
• Stay up-to-date and apply the emerging technologies, industry trends, and best practices in quality assurance in Saas environments

Requirements

• Strong analytical skills and problem-solving skills combined with ability to document & collaborate with both technical and non-technical stakeholders effectively using professional-level English
• 10+ years experience as a Quality Analyst or QA Architect, with strong experience in testing AI based applications, preferably in the Sales and Conversational Intelligence domains
• Capabilities leveraging AI toward increased efficiency and effectiveness within QA
• 4+ years experience managing QA teams within Applications development & Implementations environments
• 5+ years experience working in Agile/Scrum development processes
• 5+ years of proven experience utilizing QA automation tools such as Playwright and Selenium
• Strong knowledge and capabilities using JavaScript and Python
• Proficient in creating clear, concise, and comprehensive test plans and cases
• Experienced in both white box and black box testing techniques
• Experienced in performance and/or security testing
• Hands-on experience with AWS services, along with a solid understanding of the deployment process on AWS.
• Knowledge of integrating and testing AI/ML models within automated workflows
• Well-versed in regression testing and capable of documenting and troubleshooting errors effectively
• Familiarity with tools such as AWS CloudFormation, AWS Lambda etc
• Knowledge of test incident management software such as Jira, qTest, Zephyr
• Experience in testing real-time collaboration tools is preferred