Job Description

•  Bengaluru, Karnataka, India

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

In the position of Business Analyst, you will be responsible for collaborating with business users to understand their needs and translate them into actionable Qualtrics solutions that are focused on the scalability and continuous improvement of DocuSign’s processes & applications. As a Business Analyst, you will closely collaborate with DocuSign’s multi-functional teams and your scrum team to deliver outcomes that will scale our business. The successful candidate will play a key role in ensuring the smooth operation and effectiveness of Qualtrics for our internal needs.

This position is an individual contributor role reporting to the Director of Business Applications.

Responsibility

• Collaborate with business users to understand their needs and translate them into actionable Qualtrics solutions
• Configure surveys, polls, and other feedback mechanisms within Qualtrics
• Develop new survey instruments and workflows as needed
• Maintain and update existing surveys and templates
• Extract and analyze data from Qualtrics surveys and reports to inform decision-making
• Generate reports and visualizations to communicate insights to partners
• Work closely with IT Engineering to ensure the technical integration of Qualtrics with other systems
• Stay up-to-date on the latest Qualtrics features and best practices

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor’s Degree in Business Administration or Information Systems
• 5+ years of experience with minimum 2 years of experience working with survey or data collection software
• Demonstrable experience in data analysis and reporting

Preferred

• Certified in Qualtrics XM
• Strong analytical and problem-solving skills
• Superb communication and collaboration skills
• Ability to work independently and manage multiple tasks simultaneously
• Ability to multi task and scale quickly in a fast paced environment
• Creative problem solver
• Excellent teammate able to work with global multi-functional teams
• Excellent written and verbal communication skills