Job Description

Location: At Insyncai Bangalore, India

Job Description
Senior Business Analyst is an Individual Contributor role where you would be involved in identifying complex fuzzy problems, breaking them down into smaller parts and implementing creative, data-driven solutions. You would be responsible for defining, tracking and improving key metrics for Insyncai’s clients and communicating business trends, insights to stakeholders. The ideal candidate will play a role in the development of multiple parts of the business by analyzing past, current, and future business trends.

About the role
We are growing our team of excellent engineers who are self motivated, always looking for solving challenging problems, taking on new tech initiatives and exploring ways to drive the growth of the company and making a tangible difference in how brands engage with their customers.
You should join us if you...

• are looking to build next generation GeneratingAI/ ChatGPT/ Llama, Gemini etc powered customer experience solution are really passionate about conversational AI & want to solve some of the most complex problems in Natural Language Processing space are ready to take on the challenge of building & scaling a truly amazing AI platform to impact the lives of millions of customers & hundreds of brands are keen on becoming the part of growth story a startup and grow with it- are ready to work on a challenging but fun environment where learning new things is the way of work every day can think of solutions beyond boundaries and drive outcomes with full ownership deeply believe in customer obsession, can learn & innovate fast

Responsibilities
We believe in a setup where our engineers get to experience most components of our platform though they might be experts in one/few areas. Here are some areas where based on your choice & experience you would be working on:

• Be the data, insights & analytics champion of the team
• Drive data insights for all of our Conversational AI clients
• Lead efforts of building/buying/implementing tools for all data management & analytics
• Co-own the product roadmap for analytics & reporting infrastructure
• Be owner of all data and insights requests from all clients
• Work with engineering team to continuous improve measurement, analytics and reporting needs for the platform per growing customers & market needs
• Communicate results to key stakeholders to support informed business decisions by providing in-depth analysis and recommendations

Requirements

• Undergraduate and/or graduate degree in Business Administration, Math, Economics, Statistics, Engineering, Computer Science, or other quantitative field
• 3-6 years experience as a Business Analyst, Data Analyst, or other type of data analysis-focused functions
• Proven ability to wrangle large dataset, explore and utilize raw data feeds
• Strong SQL, Excel and Data Analysis expertise to access and transform data into insights
• Demonstrated aptitude toward Data Storytelling and Root Cause Analysis using data
• Excellent understanding of statistical principles backed by an academic foundation
• Experience with Tableau or other visualization tools.
• Bringing in Advanced analytics skills with Database management knowledge will be an added advantage.
• Good communication & presentation skills
• Ability to work in a self-guided manner

About
Insync started developing powerful customer experience automation solutions in 2017 for enterprise customers. Today, Insync is the champion of great sales and support service everywhere for everyone by unlocking the power of conversational AI and powering millions of conversations, enabling top enterprise customers with hundreds of millions of their users, by providing powerful human-like virtual assistants over chat, email, messaging, social channels and phone. Our products are built with love to be loved. The company was conceived in San Jose California, built and grown here and in Bangalore. Learn more at https://insyncai.com