Job Description

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!

Job Summary:

• At Talkdesk, our Engineering team follows a micro-service architecture approach to build the next generation of Talkdesk, with vertical teams responsible for all the decisions under their services. Through our Agile Coaches, we promote agile and collaborative practices and pair programming and we won’t let a single line of code reach production without peer code reviews. We strongly believe that the only true authority stems from knowledge, not from the position and we always treat others with respect, deference, and patience.
• Do you love APIs, databases, messaging, and open source? Do you crave great challenges that will make you feel awesome once you solve them? We're looking for software engineers like you to join a team of amazing developers that is completely disrupting an industry.
• Talkdesk is looking for Salesforce Developers. You will be a part of our Contact Center as a Service Team and responsible for creating extensions to the Salesforce Sales Cloud and Service Cloud platforms that have a deep integration with Talkdesk’s innovative call center platform.

Responsibilities:

• Participate in the full application life cycle from technical design to development, testing, and deployment
• Work closely with the Product Managers to understand business requirements and determine scope of development efforts
• Work closely with Talkdesk Engineering Teams to coordinate efforts and dependencies

Required Skills:

• Deep knowledge of Force.com Apex and Visualforce coding and best practices
• Deep knowledge of the SFDC database model
• Good knowledge of bidirectional data integration using REST-based web services
• Experience integrating customized remote applications into SFDC
• Knowledge of HTML, CSS, Javascript and REST-based web services
• Knowledge of object-oriented methodologies and approaches
• Experience troubleshooting and finding multiple solutions to a complex problem
• Established leadership skills with a team-player mentality required
• Ability to communicate effectively both written and verbally
• Ability to work in a rapidly changing environment​​​​​​​

Required Experience:

• Bachelor’s degree in Computer Science, Information Systems or related field of study
• Salesforce.com Certified Force.com Advanced Developer is a plus
• Experience in Agile development methodology/Scrum is a plus