Job Description

• India (Remote)

ClickUp is the world’s only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform that includes project management, document collaboration, whiteboards, spreadsheets, and AI. Our dedication to enhancing productivity has earned us recognition on prestigious lists including the Forbes Cloud 100, Fast Company's Most Innovative Companies, Inc. Power Partners and #1 on two of G2's Best Software Products Lists for 2023 - #1 Project Management Product and #1 Collaboration and Productivity Product. With our headquarters based in San Diego and a rapidly expanding global presence, we are shaping the future of work. Join our team at ClickUp, one of the fastest-growing SaaS companies worldwide, and help millions of users be more productive - saving them at least one day every week. 🦄

As a Senior System Administrator, you'll be at the heart of our technical operations, playing a pivotal role in maintaining and optimizing our business systems. Your primary focus will be on Salesforce and CPQ administration, encompassing customization, configuration, and deployment, as well as the health of our DevOps Pipeline. Additionally, you'll spearhead technical administration for various applications, ensuring seamless integration and optimal functionality. You'll serve as the primary escalation point for complex support requests.

The Role:

• Traditional Salesforce/CPQ Admin: Execute customization, configuration, and deployment tasks within Salesforce, leveraging your expertise in building flows and other configurable automations, such as Price/Product Rules, to streamline processes. Manage data effectively and ensure user and permission management align with organizational needs.
• Technical Admin for Other Applications: Serve as the technical point person for applications such as Ironclad, People.ai, Pocus, and Outreach. Facilitate integration, troubleshoot issues, and optimize functionality to enhance operational efficiency. Ensure that these tools operate in an effective manner within our broader business systems landscape.
• SRS Support SME: Gain a holistic knowledge of how our systems are set up, as well as the underlying business processes that drove our builds. The Support Admin should be able to defer to your expertise or escalate to you when experiencing issues that have technical or business complexity.
• Technical Design Author: Take requirements and translate them into well thought out, scalable config-only designs. Establish and follow standards in your designs, sometimes utilizing frameworks you have designed and built.

Qualifications:

• Salesforce Proficiency: Demonstrated expertise in Salesforce administration, including customization, configuration, and deployment.
• CPQ Expertise: Skills in configuring price rules, product rules, advanced approvals, and bundles, as well as any other CPQ-specific configurations.
• Fluent in Flow Building: Ability to develop complex flows within Salesforce to automate processes and enhance user experience. Should use your expertise to clean up technical debt in existing flows and establish scalable standards for Flows.
• Technical Acumen: Aptitude for quickly mastering new systems and technologies. Experience with other applications such as Chorus, People.ai, and Outreach is desirable.
• Analytical Skills: Proficiency in analyzing data and deriving insights to inform decision-making and drive continuous improvement.
• Coding Experience (Strong Plus): Familiarity with coding languages such as Apex or JavaScript is advantageous, enabling you to customize and extend platform functionality.

Who You Are:

• Detail-Oriented: Possess a meticulous eye for detail, ensuring accuracy and precision in system configurations and data management. Embrace strong work management processes including zero-inbox, keeping tasks recorded and updated, quick and consistent follow-up with end-users and stakeholders, documentation of processes.
• Big Picture Thinker: Able to grasp the broader business strategy and understand how our technical systems support and align with organizational goals.
• Best Practices Advocate: Committed to following industry best practices and standards in system administration, championing the reliability, security, and scalability of our business systems with frameworks and standards that you document and advocate for in pull request reviews.
• Continuous Learner: Enthusiastic about staying abreast of the latest developments in Salesforce and other relevant technologies, constantly seeking opportunities for professional growth and skill enhancement.
• Fantastic Communicator: Passionate about delivering the best CX for business stakeholders. Able to reach the core of a problem through effective communication during the triage process.

Work hours for this position will be 4pm-12am IST.