Job Description

Outreach is the first and only AI Sales Execution Platform built for intelligent revenue workflows. Built on the world’s largest foundation of customer interactions and go-to-market team data, Outreach’s leading revenue AI technology helps go-to-market professionals and their companies win by intelligently accelerating decision making and elevating sellers to do their best work. Our powerful platform gives revenue teams the tools they need to design, measure, and improve a revenue strategy for every stage of the customer journey, improving efficiency and effectiveness across the entire revenue cycle. Over 6,000 customers, including Zoom, McKesson, Snowflake, SAP, and Okta use Outreach to power workflows, put customers at the center of their business, improve revenue results, and win in the market.

About the Team

On the Conversation Intelligence Team, the goal is to build the most intelligent assistant for the sales engagement domain. You’ll work closely with customers, applied scientists and product managers to shape the future of Kaia. You’ll own the features from design to the implementation and will have plenty of opportunities  to interact with customers directly. You’ll be exposed to the cutting edge technologies, in ML as well as in cloud driven development to help Kaia reach to the next level, both in conversational understanding and system scalability. We have plenty of tough challenges which require creative minds like yours to help us solve!

Our team's mission is to revolutionize sales team performance by building the AI-powered knowledge platform and conversational intelligence experience in Outreach. We aim to make sellers conversations with customers more effective and provide sales managers a true understanding of their teams customer conversations.

Your Daily Adventures Will Include:

• • Partnering with product managers, designers, and analysts to deeply understand the needs of our users and build a product that serves those needs
  • Working with commercial and open-source real-time communication software to manage calls, meetings, and security
  • Applying machine learning, NLP techniques and GenAI capabilities to create smart features
  • Setting direction for the team and help guide engineering vision
  • Finding quick ways to prototype and test possible solutions to large problems
  • Looking up and down the stack for the best return on investment for any given pain point
  • Working on one of the most visible parts of Outreach’s product - to both our customers and the rest of our organization.
  • Improving the team and company – you will be an active participant in our culture (mentorship, interviewing, and new initiatives)
  • Owning relationships with other engineering teams and collaborate with other functions within Outreach

Basic Qualifications:

• • 12+ years of professional software development experience
  • Previous success developing and shipping large-scale web applications and skilled with web technologies including Javascript/Typescript, HTML, CSS, and React (or framework of your choice)
  • Experience with cloud-based service applications and shipping production quality code in Java, Go or C++
  • Familiarity working with machine learning, NLP or GenAI
  • Proven track record of senior technical leadership at a company with a strong engineering culture
  • Strong knowledge of shipping impactful and complex software projects
  • Ability to set technical and cultural standards for engineers