Job Description

Senior Technical Support Engineer-L4 Virtualization

Essential Duties and Responsibilities:

• Work experience on VMware ESXi 5.X, 6.X & 7.0 environment.
• Installation & Configuration of VMware ESXi host & vCenter.
• Virtualization project SOW preparation. Execution of project.
• Find RCA & solution for repeated & escalated issues.
• Good communication skills - both written and verbal
• Passion for providing exceptional service to the clients.
• Strong sense of ownership and accountability
• Strong work ethic and capable of handling stress
• Prioritize work and maintain a high level of professionalism in a highly dynamic work environment
• Meet performance objects
• Maintain a high degree of customer service
• Follow escalation procedures for interfacing with other analysts and teams
• Utilize the internal Knowledge Base to assist with the resolution of tickets
• Other duties as assigned· Acts as an escalation point for complex issues requiring investigation