Job Description

About Us
Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

Learn more at diligent.com.

Position Overview
As Salesforce Developer, you will be responsible for the design, development, testing and implementation of elegant solutions in our Salesforce instance. This hand-on position is responsible for systems analysis, design, development, testing, implementation, documentation, and support of technical solutions within the Salesforce business applications.

Key Responsibilities

• Collaborate with cross functional teams and business stakeholders to understand objectives, provide support in developing technical solutions.
• Lead design, development, testing and deployment on Force.com platform.
• Support and resolve production problems/issues.
• Build custom solutions on the platform using Apex, Lightning (LWC, Aura), Visualforce
• Develop complex integrations between SFDC and other systems, either through custom API or middleware tools such as Boomi
• Support Salesforce communities
• Enable, create, configure, manage membership, and deploy communities.
• Maintain the capabilities of the Community Workspaces (Dashboards, Recommendations, Reputation, Moderation, Insights, Topics, etc.). Maintain the capabilities of the Community Builder and Visualforce (Modify templates, Create new pages, Add/Remove Components, Custom Objects, Custom navigation, Branding, Articles/Knowledge).
• Support and maintain the appropriate security model (Sharing & Users, Profiles, etc.).
• Support 3rd party applications integrated to Salesforce.
• Proactively performs extensive system testing to ensure that the systems work efficiently and are developed following the applicable development methodology.
• Implement solutions using standard Salesforce functionality including sharing rules, roles, profiles, etc. and standard features including Workflow, Process builder, and Flows.
• Create and maintain detailed business documentation, use case and data flows.
• Automate process, eliminating redundancy, and improving efficiency without sacrificing end-user experience

Required Experience/Skills:

• Bachelor or master’s degree in information technology, Computer Science or related field.
• 4+ years of experience in Salesforce development with a focus on Service Cloud.
• 3+ years' experience with Apex, Trigger, Visual Force and Force.com
• Strong proficiency with Force.com Platform skills (Apex, Lightning (LWC, Aura), SOQL, Unit Testing, Visualforce)
• Certifications Preferred: Salesforce Platform Developer I certification, Salesforce Service cloud certification, and Salesforce Experience Cloud certification
• UI/ UX: JavaScript, jQuery, CSS, AJAX, MVC,HTML
• Experience in implementing Enterprise Salesforce integration with (Soap/ REST API/ Web services/ Boomi)
• CTI Integration: Experience with CTI systems and integrations is a plus.
• Develop/Configure automation processes where necessary, using established design standards, core workflow principles that are scalable and simple to maintain.
• Ability to work with Salesforce Flows, Process Builder, Visualforce pages, Lightning app builder
• Experience implementing and managing third-party applications
• Experience with Salesforce/3rd-party ETL tools (Data Loader, DemandTools, Dataloader.io, etc.)
• Demonstrated experience leading and delivering complex, enterprise-wide projects.
• Strong quantitative and analytical skills.
• A passion for problem solving.
• Proven success and complete comfort working for high growth, fast-paced, rapidly changing, team-oriented environments.
• Excellent communication, documentation, and organizational skills