Job Description

Location: Bangalore

Sector: Electric Vehicle Charging

Job Type: Full-Time

Department: Servicing

Why Statiq?

Statiq was born with the idea of making sustainable transportation a reality in developing countries. It is a new-age start-up, leading the EV movement in India, by setting up chargers across the country. Statiq was named as the top 3 most promising start-ups by NASSCOM in the year 2020, it was the same year we got selected for Y Combinator , a Silicon Valley based accelerator program.

Responsibilities

• Services Complaints Management
• Services Spares Inventory Record Maintain
• Service Associates Management
• Customer Escalation Management
• Service Revenue Generation
• Training to Customers/ Service PartnernerDaily Reports as per Management Requirement

Requirements
WHAT ARE WE LOOKING FOR?

• To develop Good Interpersonal relationship with Customers/Other Team Members.
• Good Product Knowledge for EV Chargers/SMPS/UPS.
• Familiar in working on Laptop/ Excel/MS Word/Power Point
• Extensive travelling in respective Circle/ Region.
• Familiar with CS Commercial Activity like Billing/ Payment Collection/ PO Validation.
• Capability to Manage Associate Manpower.
• Analytical skills to analyse fault & implement feasible solution as CAN/Tera-term/J-tag/RS485/ RS232, Charging
• Protocols -GB/T, CCS-2, AC Type2.
• Standards ISO-15118, ISO-92196, ISO-61851, SAE-J1772, OCPP, PLC etc.
• Breakers MCCB, RCD, ELCB, Rectifiers, Network Operation
• Knowledge of LV, HV components, BMS, Controllers & Micro Controllers

Requirements

Eligibility Criteria: -

• Degree/ Diploma in Electrical / Electronic Engineering
• 3-5 Years’ experience in Customer Service Support for EV Chargers/ SMPS /UPS.
• Good English Communication in Written/ Speaking.