Job Description

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role

CrowdStrike IT is growing and seeking a dynamic ServiceNow Administrator to join the ServiceNow Support Team. Along with your team members, you will be responsible for the overall ServiceNow experience at CrowdStrike.

The ServiceNow Administrator will focus on platform support and Incident handling. This individual will work with ServiceNow Architects and Developers on related projects including service automation and platform integration support. A typical day will include working from both a platform Incident queue as well as participating in development projects. Other duties as assigned.

What You’ll Do

• Administering capabilities to configure the ServiceNow platform to align with IT best practice.

• Platform upgrades and code migration via update sets

• Configuring and administering the ServiceNow platform user interface, screen elements, work flows, mobile interfaces, plugins and branding.

• Managing and administering lists, filters, forms, platform interfaces (to other data sources) and the data within tables, import sets and the CMDB.

• Managing and administering ServiceNow users, groups, and all the various roles.

• Assisting the Service Management Office Team in developing, building, testing, deploying and updating items within the Service Catalogue and corresponding items in the Self-Service Portal.

• Configuring and maintaining application security across all modules and interfaces.

• Assisting with monitoring and approving platform health.

• Administering ServiceNow applications, including updating security and workflow configurations, importing data, creating custom scripts, and building reports.

• Creating alerts and notifications using e-mail and other messaging capabilities within the platform.

• Ensuring the best performance from the system

• Troubleshooting, resolving and /or escalating system Incidents when they arise.

• Performing daily operational management and administration activities as needed.

• Producing reports and dashboards based on defined measures, metrics and key performance indicators. Recommending any improvements regarding the platform, processes or reporting.

• Ensuring policies are reflected in the way the platform is administered.

• Provide on-call support for ServiceNow

• Other duties as assigned

What You’ll Need

• Bachelor’s degree in the field of computer science, information systems, other related degree, or experience equivalent.

• 1 year of ServiceNow platform experience including development and administration

• Familiar with HTML, JavaScript, CSS etc.

• Knowledge of ServiceNow platform integrations with external systems

• Knowledge of Agile framework and experience in measuring level of effort with enhancements, defects, and stories

• Experience with Core, Knowledge Management, Change Management, Incident, Problem, Hardware and Software Asset Management modules

• Experience building automation workflows

• Experience building business rules, client scripts, and notifications

• Knowledge of implementing LDAP, SSO, user/group/role

• Knowledge of CMDB concepts

• Experience with Debugging and Troubleshooting

• Demonstrable knowledge of the ITSM framework (ITIL)

• Excellent communication and interpersonal skills

• Productive attitude with the focus on progressing the business forward

• Drive efficiency, adoption and platform manageability

• Certified System Administrator (SNOW) qualification

Bonus Points

• Understanding of ServiceNow table extension model

• Integration experience (SOAP, REST, and JSON as well as JDBC and file imports)

• Experience implementing systems using the Agile/Scrum methodology

• Certified Implementation Specialist certification in one of the OOTB ServiceNow modules (ITSM, ITBM, ITOM, etc.)

• ServiceNow Service Portal micro-certifications

• ITIL Certification - minimum Foundation V3