Job Description

• Pune

What You'll Do

We are seeking a highly motivated, experienced Sr. Developer to join our ServiceNow team! The ServiceNow Developer is a key member of the team who will work closely with Program Managers, Business Systems Analysts, and key stakeholders to deliver solutions on the ServiceNow platform. To be successful in this role you will need to have broad experience across the ServiceNow platform, strong understanding of core ITIL and development processes and an understanding of end user workflows in the modules which you are supporting. As a Senior Developer, you should have experience implementing and supporting a wide variety of SN products across the ServiceNow ecosystem including but not limited to: CMDB, ITSM, ITAM, Workplace Service Delivery, Employee Center Pro, IRM/GRC, SecOps, and HRSD.  You will be delivering outcome-based solutions that enable our employees and automate business processes across the company.

This is an amazing opportunity to join a company that is very early in their ServiceNow journey.  If you have a passion for ServiceNow and want to apply your knowledge and experience into growing ServiceNow’s footprint, come join us! The candidate will be responsible for ongoing enhancement and maintenance of the ServiceNow platform. You should have fluency in a wide variety of ServiceNow products that enable you to collaborate on solutions with the team, external partners, and key stakeholders.

This candidate should be comfortable working in unfamiliar or new areas of the platform, reading online documentation, creating prototypes quickly and ensuring your skills are always growing.  Avalara has big plans for the platform and we are looking for a candidate who can advance our platform goals of expansion, automation and simplicity.

Primary Responsibilities:  

• Utilize out-of-the-box or value-add administrative features to fulfill business requests and initiatives
• Stay up to date on relevant industry trends and best practices and constantly exchange ideas
• Partner with other developers to automate common employee workflows (pw reset, software requests, etc.)
• Ability to evaluate, document and develop integrations with new or existing enterprise platforms
• Ability to align our platform with best practices and new solutions released by ServiceNow
• Contribute to the technical requirements surrounding complex business or process changes
• Keep pace with your knowledge of changes coming from ServiceNow in their new releases
• Provide innovative solutions and ideas for process or platform automation
• Day to day administration of the platform which includes patching, upgrades, break fix items, performance monitoring and guiding end users as to the best way to use the platform
• Other duties as assigned by your leadership 

Knowledge, Skills and Abilities:  

• Strong development experience within ServiceNow
• Basic knowledge of Agile development methodologies
• Ability to communicate complex technical information to a variety of audiences (technical and non-technical)
• Ability to effectively prioritize work, balancing support volume with project/product driven roles
• Ability to work independently and as part of a global team

What You'll Need to be Successful

• Bachelor’s degree in related field (or equivalent experience) required
• Minimum of 8 years IT experience 
• Minimum of 5 years of ServiceNow developer/admin experience
• Knowledge with JavaScript, Angular, PowerShell, MySQL, Web Services (REST/SOAP)
• Certified ServiceNow Admin (preferred)
• Certificated ServiceNow Application Developer (preferred)
• ITIL Foundation Certification (preferred)