Job Description

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. 

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life BetterTM- Reflects our commitment to employees, customers, partners and communities globally.

Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in India

About the opportunity 

The Sr Services Consultant participates in all stages of the implementation lifecycle (discovery, configuration, testing, deployment, post go-live support), under the direction of the Project Manager, and may lead one or more activities. Project responsibilities include gathering customer requirements, configuring the Dayforce solution to meet documented customer requirements, setting, and managing customer expectations, providing guidance to Associate Consultants, identifying risks and communicating issues to the Project Manager.

What you'll get to do

• Provide Implementation Services to Customers
• Document and validate customer’s business requirements and map to Dayforce functionality
• Configure Dayforce application to meet customer’s documented business requirements
• Conduct consulting sessions (on the phone and in-person) and document with meeting minutes
• Attend internal project meetings and provide status on progress of activities and deliverables
• Provide customers with follow-up consulting and general assistance in areas of expertise
• Be a “go-to” resource for specific functional areas for both internal and external users
• Contribute to internal Implementation initiatives
• Document solutions and contribute to a solutions repository
• Contribute to internal knowledge share; review posted feedback on a continuous basis and respond to questions
• Participate in Continuing Education sessions
• Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release

Skills and experience we value

• Bachelor’s degree or equivalent experience
• 5+ years’ experience in a Software Implementation role or 2+ years of experience in a Time & Attendance/Rostering, HR, role.
• Experience with one or more of the following applications: SalesForce.com, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, RedPrairie/JDA, Ultimate, Oracle HR/Payroll, PeopleSoft, Dayforce (preferred)
• Experience with at least 1 country leave/overtime/pay statutory requirements. Singapore/Malaysia/India/China/Philippines/Thailand/Japan/other APJ countries.
• Experience in Workforce Management (WFM) processes, (Leave, time management, clock-in/out, overtime rules etc.)
• Knowledge of local statutory requirements
• Well versed in HCM terminologies, and best practices
• Working understanding of HCM best practices through on-the-job experience
• Proficient in Microsoft Office products
• Experience with HCM software in a SaaS / Cloud computing environment
• Basic understanding of relational databases and SQL is an asset
• Basic understanding of XML is an asset
• Understanding of common human capital management (HCM) business practices
• Understanding of different industries and how software can be applied to support customer’s business practices
• Customer relationship acumen
• Ability to engage with multiple projects & customers at the same time and manage priorities
• Excellent organisation, communication, and collaboration skills
• Ability to lead and facilitate customer workshops and sessions