Job Description

• Bengaluru, Karnataka, India

Responsibilities:

• The responsibility of the Site Reliability Engineer is to assist customers’ with building and implementing new cognitive functionalities, including business processes
• The main responsibilities are to answer phones on a hotline and respond to tickets under ASA and SLA requirements.
• They are to assist in replicating and reporting bugs to our development team and tracking and informing the requestor of the status of their bug feature or incident
• Responsible for assisting customers with configuring cognitive modules of Amelia – or creating escalating to the appropriate Product Engineering team
• Test and replicate the issue presented 
• Work with integration experts to connect developed functional solutions to the Automatons

that communicate with back-end

Qualifications:

• Experience in Linux Administration
• Experience in MY SQL
• Knowledge in Application Servers(Apache,JBoss)
• Knowledge and understanding of scripting (Perl, Bash, Java, SQL)
• Basic understanding in Jenkins, Docker,Splunk
• Understanding and the ability to create flow diagrams
• Familiarity with Cognitive technologies
• Familiarity with APIs
• Basic understanding of computer programming
• Good analytical and troubleshooting skills
• 4+yrs of exp in relevant skills

Personal Specifications:

• Good verbal and written communication skills
• Conscientiousness and high accuracy in work
• Understand business requirements
• Flexible and “can do” attitude