Job Description

Software Engineer

What it takes:

• Bachelor’s Degree or a combination of education and equivalent experience
• 2 + years of IT experience in IT Operating applications and Service Management specifically around ITOM products
• Working knowledge in one or more of the following areas:
  • Monitoring and Event Management tooling environment
  • Configuration Management
  • Service Management Design
  • Testing and Transition
• Proven analytical and problem-solving skills and the ability to organize and prioritize several tasks at one time.
• ITIL v4 accredited.
• Working knowledge of IT4IT framework.
• Understanding of Agile methodologies, such as Kanban and the ability to work within an agile framework.
• Good understanding of both on-Cloud and off-Cloud environments.
• Creative problem solving and analysis skills with an ability to identify, develop and implement solutions to gaps to meet the needs of the business.
• Ability to comprehend and follow documented guidelines and procedures.
• Excellent verbal and written communication skills are required.