Job Description

DeepConverse is a Silicon Valley startup that is helping large brands engage better with their customers. As a leading provider of customer support automation software, we are revolutionizing the customer service experience through the application of Generative AI. Our cutting-edge technology powers chatbots, ticket automation, agent assistance, and various other aspects of customer support.

Opportunity: Get in the early stages of a Generative AI start-up that is solving a problem that is shared by any company with a large number of end customers.

We are seeking a highly skilled Solution Engineer to join our growing team. The Solution Engineer will play a pivotal role in designing, developing, and implementing AI-driven solutions that provide superior customer engagement experiences for our clients.

Responsibilities:

• Work closely with the sales and product teams to understand customer requirements and provide technical solutions.
• Design, develop, and implement chatbot and support automation solutions using our AI-powered technology.
• Troubleshoot and resolve technical issues that arise during the implementation or use of our solutions.
• Provide technical expertise during sales presentations, product demonstrations, and customer meetings.
• Create technical documentation and user guides.
• Research and recommend new technologies that could improve the platform.
• Collaborate with cross-functional teams to ensure seamless integration of our solutions with customer systems and platforms.
• Educate customers on our solutions and how they can leverage them to achieve their business objectives.

Requirements:

• Bachelor's degree in Computer Science, Engineering or related field.
• 3-5+ years of experience with software engineering and product development.
• Knowledge of object-oriented programming and software design principles.
• Proficiency in at least one scripting language (e.g. Python, JavaScript, etc.)
• Strong problem-solving skills and attention to detail.
• Familiarity with LLMs and Generative AI is a plus.
• Excellent communication and team collaboration skills.
• Ability to work and thrive in a fast-paced environment.
• Self-motivated, results-driven, and capable of thriving in a fast-paced, entrepreneurial environment.