Job Description

• India

What will you do at Atlan?

• Provide assistance on technical issues raised by customers/prospects using Atlan
• Act as a technical bridge between our front-line support team and the Engineering team
• Debug technical/functional issues reported by the Customer Happiness team.
• Provide bug fixes for customer-reported issues
• Provide feedback to Engineering on Issue Patterns/Design changes/Features
• Document issue resolutions as Runbooks / Knowledge Base articles

What makes you a match?

• Prior experience supporting enterprise software products as part of the technical support team (L3 support or higher preferred)
• Experience with Technical Debugging - Code browsing (Python/Java), Attaching Code debugger, Log analysis
• Strong Computing & Software fundamentals - Operating System (Linux), Network, Storage (File Systems), Programming/Scripting, REST
• Understanding of Cloud technologies/deployments - Kubernetes/AWS/Azure/GCP/Argo [Preferred]
• Effective communication - Be able to concisely define problem statements and draft solutions.