Job Description

• India - Hyderabad

About Highspot

Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.

About the Role

As the IT Sr. Network and Systems Engineer for Highspot, you will be responsible for managing our network systems as well as our suite of SaaS applications with a heavy focus on Okta, Azure AD, Jira. 

You have a strategic vision of how to automate processes in hyper growth companies and streamline operations. You bring enthusiasm and a customer centric attitude to everything you do. When you see something that needs to be done, you make it happen. You’re a self-starter with a “hands-on, no job is too big or too small” attitude.  You have built your career on learning new things asking great questions and being a strong team player. Possessing strong organizational skills, including effective time management and prioritization of duties and responsibilities is something in which you excel. You have an innate ability to prioritize and manage multiple projects, follow through to resolve issues in a timely manner, and focus on creating a positive experience for Highspot employees at every turn.  This role works in our Hyderabad office minimum 3 days per week and will be on call for occasional incident response during North America business hours.

What You'll Do

• • Own our key internal SaaS applications working with our IT, Applications, PM, Engineering, QA and Security teams.
  • You will refine our infrastructure to support a global hyper growth company pushing automation, streamlining processes, and owning user life cycle management. 
  • Work with multiple stakeholders to help define business and systems requirements for new and existing technology implementations.
  • Manage the deployment, monitoring, maintenance, upgrade, and support of key applications driving successful lifecycle management of new and existing applications.
  • As a senior member of our IT team in India you will mentor junior employees in various roles within the org, providing documentation, training, and leadership as required.

Your Background

• • Extensive knowledge of Okta, Jamf, and G Suite required. 
  • Extensive knowledge building Okta Workflows using best practices.
  • Experience managing Slack, Jira, antivirus/endpoint protection, Office 365, Zoom, and Adobe Creative Cloud, Adobe AEM, Sharepoint, Azure AD.
  • Experience with user life cycle management and complex SaaS system integrations.  
  • Experience with SAML 2, Oauth2 and OIDC SSO applications
  • Experience with self-registration, access provisioning, and lifecycle management. 
  • Working knowledge of Okta APIs and custom configuration options
  • Proven ability to to manage applications on a global scale supporting large deployments
  • Proven ability to set up, configure, and maintain physical and virtual networks
  • Familiarity with subnets, VLANs, and routing protocols with Cisco and Palo Alto Networks firewalls