Job Description

Devo, the cloud-native logging and security analytics company, empowers security and operations teams to maximize the value of all their data. Only the Devo platform delivers the powerful combination of real-time visibility, high-performance analytics, scalability, multi-tenancy, and low TCO crucial for monitoring and securing business operations as enterprises accelerate their shift to the cloud.        

Headquartered in Boston, Mass., Devo is backed by Insight Partners, Georgian, and Bessemer Venture Partners. Learn more at www.devo.com.        

JOB SUMMARY     

Sr Technical Services Engineers are responsible for systems implementation, configuration, training, and content development for our customers of the Devo Data Analytics Platform.   

RESPONSIBILITIES

• Develops and delivers detailed technology solutions, based on Devo’s platform, through consulting project activities. 

• Support system architecture definition, hardware/software specification and/or design, implementation, testing, client training, problem identification, and solution deployment.

• Develops parsers, dashboards, alerts and other content in the Devo platform based upon customer requirements. 

• Operates as part of a project team consisting of other PS engineers and technical program managers to achieve and exceed customer goals and expectations. 

• May participate in sales and proposal presentations in addition to completing ongoing team account activities. 

• Identifies additional product/services opportunities in customer organization. 

• Responsible for translating the client’s business requirements into specific systems, applications or process designs for very large complex technology solutions and integrating architecture.

• Acts as an advocate for the customer in internal meetings.  

Must be able to operate at the customer’s offices as needed.

The job may require travel.

REQUIREMENTS     

• BS/BA degree in a technical field, or equivalent experience. 

• 5+ years’ experience in a technical services implementation and/or software engineering role.

• Experienced in development of regular expressions for extracting/parsing data. 

• Experience developing scripts with python is required. 

• Experience with AWS (S3, lambda, CloudTrails, etc) is highly desired. 

• Must have experience writing queries and working with big data. 

• Must have experience in working with customers/clients to install and configure technology products is required. 

• Experience with cyber security or enterprise log management products is preferred. 

• Extensive experience with Linux and Windows operating systems. 

• Demonstrated ability to organize, prioritize, and multi-task in a fast paced, changing environment to meet deadlines. 

• Demonstrates proficient and effective presentation skills. 

• Effective written and verbal communication and interpersonal skills. 

• Experience with configuring/installing products like Splunk, Elastic, Arcsight, Qradar and similar products is highly desirable. 

• Experience with Javascript, Perl, TCL and or any other similar technologies is preferred.

• Experience with data visualization tools such as Power BI or tableau is preferred

• Preferably have worked for a SIEM vendor 

• Preferably have deployed a SIEM 

• Preferably have worked in a SOC and/or delivered consulting in this area.