Job Description

• Remote

Established and productive expert in XML, XSLT, ANT and related technology development. Responsible for tool strategy, development, maintenance, and deployment, and multi-channel delivery of content to internal and external customers.

Content Strategy and Content Delivery 

• Manages dynamic and periodic updates of content. 

• Manages the user experience and implements upgrades and improvements. 

• Gathers metrics and details on users, user behavior, user feedback, search terms, stale content, and so on. 

• Develops and maintains authoring templates and DITA transforms. 

• Manages the authoring environment and publishing channels. 

• Supports tools (authoring tool, CMS, SharePoint, Confluence, Bitbucket, etc.) used by the department. 

• Develops, deploys, and maintains CSS, JavaScripts, etc. 

• Publishes content to sandbox and production environment, works with QA on testing in the sandbox. 

• Participates in process improvement activities. 

• Works with editorial staff on content structure on the team level via information mapping. 

Task Complexity 

• Works on a variety of technical projects of limited to moderate scope with instruction; has general supervision. 

• Executes tasks and assignments that are well defined, and has some guidance on scope, methodology, expected timing and results. 

• Uses some discretion to prioritize work, and evaluate problem-solving approaches. 

• Minimizes errors, which may affect client operations, costs or schedules. 

Discretion of Judgment 

• Almost always follows set guidelines and procedures in completing tasks. 

• Has some authority to make significant choices and decisions without guidance or direction. 

Communications 

• Communicates with contacts within the department and function on matters that require some explanation or interpretation. 

• May work to influence parties within the department at an operational level regarding policies, practices, and procedures. 

Supervision Received  

• Reports to manager and above. 

Qualifying Job Knowledge, Skills and Abilities  

Required 

• Demonstrated ability with over 5 years experience in creating and deploying DITA XML transforms and framework 

• Experience creating user-focused designs for content delivery 

• Proficient in development with XML, DTDs/XSDs, HTML, CSS, Java, XSLT, XQuery, SQL, and ANT and related technolgies 

• Knowledge of style sheets and schemas 

• Proficient with the DITA architecture 

• Knowledge of DITA best practices, linking strategies, and single-sourcing 

• Exposure to DITA-OT and DITA-OT Customization 

• Knowledge to customize Oxygen XML DITA frameworks in order to add new validation rules, custom file templates, custom actions and make CSS layout changes 

• Knowledge to customize WebHelp and PDF-based publishing using Oxygen XML Editor 

• Bachelor’s degree in Computer Science or a related discipline or equivalent-related job experience  

• Intermediate communication, analytical, interpersonal, and team development skills 

• Sound judgment and strong-decision making ability 

• Great organizational abilities 

• Cross-functional team experience 

• Proficient with DITA XML editors like Oxygen or XMetaL 

• Experience improving existing UI styles, processes, and teams 

Preferred 

• 10+ years of experience in the content development field 

• Excellent skills in writing U.S. English 

• Strong mentoring skills 

• Experience as a CCMS administrator 

• Experience with evaluating content management tools 

• Intermediate customer advocacy skills 

• Familiarity with search engine customization 

• Experience with collaborating across time zones