Job Description

• India Remote

Who We Are & Why We’re Hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About The Job

This position is needed to grow and evolve CustomerAI at Twilio Segment. Twilio Segment’s market leading customer data platform (CDP) enables businesses to capture, analyze and act on customer signals in real-time across all channels. Working in tandem with Segment’s ‘golden customer profile,’ generative and predictive AI will streamline ideation and execution of campaigns while curating high-quality, bespoke experiences..

In this role, you will be building 0 to 1 products with fast iteration cycles working cross-functionally with backend engineers, ml engineers, product managers and designers to align on scope and design.

You will need to understand and articulate the trade-offs between new functionality and stability. You will need to persuade all involved to make the right architectural and design choices for the long term technical and financial health of the product.

Responsibilities

In this role, you will:

• Build out new functionality within a fast moving product seeing rapid adoption
• Guide a team of engineers through difficult architectural trade-offs
• Generate detailed design documents and action plans for features slated for development
• Mentor engineers earlier in career on technical matters great and small
• Lead strategic technical initiatives that impact the entire engineering organization
• Rapidly acquire new technical skills and knowledge in a fast-paced, high-delivery environment
• Manage your work through the use of Github, Jira, and our build/deploy systems

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required

• 8+ years experience writing production-grade code in a modern programming language (language agnostic)
• 5+ years experience building UI products using frontend frameworks
• Significant experience crafting APIs, like you understand that a good API contract is a critical part of a good UI
• Experience with JavaScript, Node.js, TypeScript, React (or similar frameworks), and CSS
• Owned and operated services end-to-end, from requirements gathering and design, to debugging and testing, to release management and operational monitoring
• Demonstrated experience designing a data model in a relational database, ex: MySQL.
• Excellent collaborator. Ability to foster alignment cross-functionally and cross-organizationally
• Schedule: Ability to work non-standard, on-call rotation weekend and holiday hours, shared evenly with all engineers on the team. We believe that we are responsible for the code we write and how it runs in production

Desired

• You have a strong understanding of UX patterns and are passionate about building intuitive UIs that customers will love
• You’ve had a demonstrable history with at least one of GraphQL or REST
• You've worked on high-scale web applications and understand the architecture patterns that make them successful (e.g., well-designed APIs, efficient algorithms)
• Experience in Go programming language is a big advantage.