Job Description

Support Engineer

Required (candidates must have this experience): 

• 3+ years of professional software support experience, preferably in enterprise security software/SaaS product companies. 

• 2+ years of ERP experience like SAP security/GRC/Basis/Oracle segregation of duties. 

• Proven track record of aggressive troubleshooting techniques; effective use of all resources available, including documentation, online sources, testing and experimentation, and the knowledge of other technical professionals. 

• Experience with some of the following web technologies: JavaScript, XML, SAML, SPML/SOAP, Web and Application Servers, HTML, REST API, JSON 

• Experience with Database Administration (Oracle, Sybase, MSSQL, DB2, MySQL). 

• Experience on both Windows and Unix (Linux, Sun, HP, AIX) OS platforms. 

• Excellent written and verbal communication skills. With experience communicating with international clients.  

• Proven ability to listen and empathise with the client's situation. An understanding of when to employ different interpersonal interaction techniques depending on the situation. 

• Willingness to improve yourself and fellow team members in relevant technologies. 

• Willingness to work in rotational shifts. (30% EMEA, 70% AMS hours in a year)