Job Description

• Bengaluru, Karnataka, India

The Opportunity

Are you a top-tier Systems Reliability Engineer with a passion for customer success and expertise in networking, virtualization, OS, Cloud, DevOps, and Storage domains? If so, you would thrive in our team of leading technology specialists and have the opportunity to work on cutting-edge projects that directly impact customer satisfaction and business success.

Product Support At Nutanix

We are obsessed with making our customers successful. We’re comprised of leading technology specialists in networking, virtualization, OS, Cloud, DevOps and Storage domains. Our customer base is growing rapidly, and we’re looking for top-tier Systems Reliability Engineers who share our passion for customer success to join our team! We drive the success of our customers through passion and teamwork, ensuring quick response times and unparalleled customer satisfaction; our 90+ NPS score is a testament to this objective. Our diverse, multicultural team of top-notch engineers act as our customer champions, working closely with Engineering, Field, and Sales teams. Our teams love to have constant learning opportunities and aim to become experts in Virtualization, Networking and Storage, to name a few areas.

About The Team

At Nutanix, you will be part of the Product Support team, a globally distributed group of passionate individuals dedicated to providing top-notch support to our customers. In the India region, the team operates from bustling tech hubs like Bangalore and Pune. Our team culture is built on the values of being hungry, humble, and honest. At Nutanix, you will find a supportive and collaborative environment that fosters continuous learning and growth, with ample benefits and a steep learning curve that will help you thrive.

You will report to the Manager, Worldwide Support. The work setup at Nutanix is hybrid, allowing for a balance between remote work and in-office collaboration. As part of this setup, you will be expected to be in the office for three days a week, ensuring a blend of teamwork and flexibility. Additionally, there are no specific travel requirements for this role, allowing you to focus on your responsibilities with minimal disruption.

Your Role

• Work directly with our customers to troubleshoot, debug, reproduce and resolve complex technical issues.
• Work with our developers to identify defects and opportunities for product improvement.
• Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure.
• Provide an analysis of our existing customer base to avoid and minimize risks in the install base.
• Define and inspire changes to our product with our development engineering team based on feedback from customers and partner implementations.
• Collaborate with technology partners (e.g. VMware, Citrix, Microsoft) to resolve issues and push improvements in our ecosystem.
• Develop and contribute to internal and external knowledge bases and drive continuous improvement in everything we do.
• Provide support on weekdays and off-hours on an as-needed and scheduled rotational basis.
• Be a champion for our customers. Go above and beyond to ensure customers are getting the most out of their investment in the Nutanix platform.

What You Will Bring

• Excellent written and verbal communication skills – you’re able to work with a wide variety of people and collaborate with geographically distributed teams and effectively communicate everything from data points to critical feedback.
• Customer Obsession – you're passionate about delivering a high-quality support experience and providing customers with the tools they need to succeed. You judge our own success by the success of the team and the happiness of our customers.
• Professional expertise troubleshooting at least one of the following: Virtualization (preferably VMware ESXi), Networking (preferably layer 2/3), Linux Systems (preferably CLI administration), DevOps, Cloud or Enterprise Storage.
• Communication: Proficient in both written and verbal communication, with the ability to collaborate across geographically dispersed teams and effectively relay everything from data points to critical feedback.
• Degree in Engineering or CS preferred
• Minimum 3-11 years relative working experience
• Fluent proficiency in English. Above all, we celebrate what makes each of us unique. We’re growing and disrupting the computing industry. Join us and make your mark.