Job Description

The Opportunity
Are you a top-tier Systems Reliability Engineer with a passion for customer success and expertise in networking, virtualization, OS, Cloud, DevOps, and Storage domains? If so, you would thrive in our team of leading technology specialists and have the opportunity to work on cutting-edge projects that directly impact customer satisfaction and business success.

Meet Prabhat Thakur, Manager, Worldwide Support
With a career built around customer support, I lead a team of technical experts who provide world-class support and be a champion for our customers. Having a deep understanding of customer feedback, I am passionate about driving innovation and refinement based on real-world experiences and customer needs. Together, we create an integrated and seamless environment for everyone to learn and grow.

What The Team Says
The team values collaboration, learning, and growth in a supportive environment led by a manager who champions for our customers. Team members appreciate the opportunity to work in a hybrid model, balancing office and remote work, to maintain work-life balance.

How We Work
The team operates on a hybrid model, with three days in the office and team meetings for idea sharing and socializing outside of work. The team organizes working shifts to ensure a balanced work-life experience for all team members.

Your Role

• Work directly with our customers to troubleshoot, debug, reproduce and resolve complex technical issues.
• Work with our developers to identify defects and opportunities for product improvement.
• Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure.
• Provide an analysis of our existing customer base to avoid and minimize risks in the install base.
• Define and inspire changes to our product with our development engineering team based on feedback from customers and partner implementations.
• Collaborate with technology partners (e.g. VMware, Citrix, Microsoft) to resolve issues and push improvements in our ecosystem.
• Develop and contribute to internal and external knowledge bases and drive continuous improvement in everything we do.
• Provide support on weekdays and off-hours on an as-needed and scheduled rotational basis.
• Be a champion for our customers. Go above and beyond to ensure customers are getting the most out of their investment in the Nutanix platform.

What You Will Bring

• Excellent written and verbal communication skills – you’re able to work with a wide variety of people and collaborate with geographically distributed teams and effectively communicate everything from data points to critical feedback.
• Customer Obsession – you're passionate about delivering a high-quality support experience and providing customers with the tools they need to succeed. You judge our own success by the success of the team and the happiness of our customers.
• Professional expertise troubleshooting at least one of the following: Virtualization (preferably VMware ESXi), Networking (preferably layer 2/3), Linux Systems (preferably CLI administration), DevOps, Cloud or Enterprise Storage.
• Communication: Proficient in both written and verbal communication, with the ability to collaborate across geographically dispersed teams and effectively relay everything from data points to critical feedback.
• Degree in Engineering or CS preferred
• Minimum 6–9 years relative working experience
• Fluent proficiency in English. Above all, we celebrate what makes each of us unique. We’re growing and disrupting the computing industry. Join us and make your mark.