Job Description

Technical Customer Success Manager

Responsibilities:

• Technical Support: Act as the main point of contact for technical inquiries and issues raised by customers.
• Relationship Management: Establish strong, positive relationships with customers, understanding their needs, and ensuring they receive the best possible service from Devtron.
• Customer Success Planning
• Escalation Management
• Renewals and Expansion
• Technical Documentation

Requirements:

• Technical Expertise: Strong technical background in software development, CI/CD, and related technologies. Proficiency with version control systems, containers, and cloud infrastructure is a plus.
• Problem-Solving Skills: Ability to understand complex technical issues, troubleshoot, and devise effective solutions in a timely manner.
• Experience: Previous experience in a technical customer success or similar role in the software industry is preferred.
• Bachelor's Degree: A degree in computer science, engineering, or a related field is beneficial but not mandatory.