Job Description

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!  

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! 

The DSOM product line includes BMC’s industry-leading Digital Services and Operation Management products. We have many interesting SaaS products, in the fields of: Predictive IT service management, Automatic discovery of inventories, intelligent operations management, and more! We continuously grow by adding and implementing the most cutting-edge technologies and investing in Innovation! Our team is a global and versatile group of professionals, and we LOVE to hear our employees’ innovative ideas. So, if Innovation is close to your heart - this is the place for you!

BMC is looking for a Technical Writer to join our amazing team!

In this role, you will be a part of a team of technical writers, which working closely with Software Developers, QA Engineers, Product Managers, and Customer Support to produce high-quality documentation. So, if you are a Technical Writer who has an excellent understanding of the documentation development process, the software development process, and product lifecycles; If you’d like to work on interesting and complex products; If you are a great team player with strong learning abilities - BMC is the place for you!

Here is how, through this exciting role, YOU will contribute to BMC's and your own success: 

• Contribute to the development of high-quality technical documentation by working with information developers and cross-functional colleagues to design, scope, develop, edit, and publish technical content as directed by documentation project leaders.

• Under direction from IDD management and lead information developers, take ownership of the documentation for a product or product area. Write and edit product notices, such as release announcements. Work with Engineering and QA to refine application programming interface (API) documentation. Peer edit documentation.

• Create and work to documentation plans. Work to project plans.

• Work with reviewers and editors to ensure that content is technically accurate, appropriate for the intended audience, and consistent with BMC product documentation standards.

• Deliver documentation on time and with the highest quality possible.

• Create documentation in appropriate delivery formats, such as wiki topics and PDF.

• Review and contribute to feature and use case design documents.

• Become a subject matter expert for the product being documented.

• Participate in meetings to learn about products and features. Conduct interviews with subject matter experts. Gain an understanding of assigned products and cross-product integrations through guided training and individual study. Install and work with prototype applications.

• Gain awareness of customer issues and documentation usage from a customer perspective through field reports and IDD customer feedback calls.

• Help other information developers as required to meet deadlines.

• Make recommendations to improve technical information based on the needs of the target audience. Make recommendations to improve the content model, style, and structural elements of BMC documentation. Initiate and recommend creative ways to improve technical information deliverables and processes. Use creative approaches to solving problems.

• Report accurate and timely status for all assignments. Escalate issues to management.

To ensure you’re set up for success, you will bring the following skillset & experience: 

• 4-7 years of experience as a technical writer 
• Experience writing technical documentation for complex software products. 
• Experience working in a documentation team.
• Experience writing content from scratch, as well as updating legacy documents to meet Style Guide writing standards. 
• High proficiency with accepted industry-specific authoring/publishing tools 
• Eye for detail and quality 
• Organizational skills and ability to handle multiple projects. 
• Excellent communication and interpersonal skills with the ability to effectively work with global and culturally diverse departments and groups. 
• Native English speaker & Proficient Hebrew speaker 

Whilst these are nice to have, our team can help you develop in the following skills: 

• Technical Writing Course 
• Experience working in an enterprise company 
• Experience in Flare